Elijah Mwangi

Results-driven ICT professional with over 6 years of progressive experience in program coordination, network infrastructure, system security, and technical support. Proven expertise in coordinating ICT infrastructure deployment, managing database systems, implementing security protocols, and supervising technical teams. Demonstrated ability to troubleshoot complex technical issues, maintain critical systems, and ensure optimal performance of ICT infrastructure.

Strong background in user support, system documentation, and stakeholder communication. Committed to implementing best practices in ICT security and maintaining high standards of system availability and data integrity.

Center Manager at Ajira Digital Program (2022-07 – 2025-12)

• Coordinate and safeguard the centre's ICT infrastructure and equipment, ensuring optimal functionality and security
• Oversee quality assurance of technology-based programs, identifying areas for improvement and implementing solutions
• Deliver technical support to youth participants both virtually and physically on digital platforms and tools
• Train and mentor youth monthly through various channels, ensuring effective knowledge transfer
• Develop and maintain relationships with partner organisations and community groups
• Coordinate with collaborators to ensure program sustainability and impact

IT Support Technician at KENTTEC (2019-10 – 2022-07)

• Created, managed, and restored system backups, ensuring data integrity and availability
• Configured and maintained database systems, ensuring optimal performance and security
• Created and configured domain user accounts and computers, managing access permissions and privileges
• Delivered troubleshooting solutions for software, hardware, and network connectivity issues to departments and regional teams
• Installed, configured, and maintained network infrastructure, including routers and switches
• Implemented and enforced ICT security policies and procedures across the organisation
• Provided Tier 2 technical support, resolving complex hardware and software issues
• Trained new employees on IT services, policies, and basic troubleshooting procedures
• Recommended and implemented computer products and applications to improve productivity
• Coordinated team activities and ensured quality service delivery
• Mentored junior staff on technical skills and best practices

Product Manager (Remote) at IEN Africa (2020-10 – 2021-07)

• Coordinated with founders to translate business requirements into technical specifications for the development team
• Managed and supervised the development team in designing, coding, testing, and debugging the innovation system
• Ensured effective communication flow between technical teams and stakeholders
• Coordinated deployment of the innovation management system
• Conducted system testing and quality control to ensure optimal performance
• Pitched the system to potential customers, partners, and investors
• Developed system documentation and user guides

PDTP Incubatee (Remote) at ICT Authority (2020-04 – 2020-09)

• Designed and developed the WhiteBox Innovation Portal with a focus on security and usability
• Researched and developed ICT Innovation Standards aligned with government requirements
• Reviewed and updated standards and guidelines for innovation management
• Reviewed innovation evaluation processes for quality control
• Researched and designed the WhiteBox Innovation Policy Document
• Identified and mapped government innovation needs through research and development
• Conducted system audits and prepared comprehensive documentation
• Scouted for viable government innovations and developed implementation strategies

PSIP Intern at KENTTEC (2019-10 – 2020-10)

• Provided IT technical support services to regional teams, ensuring efficient business processes
• Installed, configured, tested, and upgraded computer software and hardware
• Created and configured domain user accounts and computers
• Created, managed, and restored user backups
• Established process improvement strategies to enhance ICT infrastructure
• Trained staff on procedures for resolving and preventing technical problems
• Assisted users with the operation and repair of computer systems and technological equipment
• Responded to inquiries about hardware and software issues

PDTP Intern at ICT Authority (2018-07 – 2019-05)

• Designed and developed the WhiteBox Innovation Portal
• Researched and developed ICT Innovation Standards
• Researched, designed, and developed the WhiteBox Innovation Policy Document
• Participated in first and second-level innovation evaluation
• Posted to the Ministry of Interior and Coordination
• Trained NIIMS Registration Assistants in Kajiado Central and Kilifi Counties
• Provided ICT technical support in Mutitu Sub-County, Kitui County
• Ensured registration devices functioned optimally for data capture
• Managed secure data transmission to the national registration centre
• Supervised the issuing and returning of registration materials
• Posted to Ministry of Lands
• Digitised land registry documents
• Participated in data entry exercises to test system usability
• Documented and communicated system issues and upgrade requirements
• Conducted system testing for bugs and inconsistencies

Bachelors of Science in Information Technology – Dedan Kimathi University of Technology (2012-09 – 2016-04)

Kenya Certificate of Secondary Education (KCSE) – Kianyaga Boys High School (2008-02 – 2011-11)