Elizabeth Fit

Dedicated and detail-oriented professional with experience spanning customer service, call centre operations, and accounting/finance administration. Skilled in handling high volumes of customer interactions, resolving complaints with empathy and sound judgment, and maintaining accurate financial and operational records. Strong track record of meeting performance targets, working under minimal supervision, and contributing to team and organisational goals through commitment, honesty, and a customer-focused approach.

Operations Customer Expert - Teleperformance Kenya - Mombasa, Kenya

(2025-03 - 2026-08)

• Served as the primary point of contact for customers, handling high volumes of inbound and outbound calls professionally
• Provided accurate information about products, services, and company policies to ensure customer understanding
• Resolved customer complaints and issues efficiently while maintaining a calm and empathetic approach
• Demonstrated strong active listening skills to understand customer needs and deliver effective solutions
• Managed escalated and complex cases with confidence and sound judgment
• Maintained detailed and accurate records of all customer interactions in call centre systems
• Consistently met and exceeded key performance indicators such as call handling time, resolution rate, and customer satisfaction
• Adapted communication style to suit diverse customer needs and situations
• Collaborated with team members and supervisors to enhance overall service delivery
• Identified recurring customer concerns and provided feedback to improve processes and services
• Built customer trust and loyalty through consistent, high-quality service
• Stayed updated on company products, procedures, and call centre technologies

Accounts Assistant - Bondo Sub-County Hospital

(2021 - 2025)

• Created and implemented financial policies to guarantee operational efficiency
• Oversaw the preparation and planning of budgets
• Maintained records and receipts for all daily transactions
• Ensured financial records were kept up to date with the latest transactions and changes
• Contributed to financial audits
• Handled patient complaints in a timely manner
• Monitored all bank deposits and payments
• Performed periodic financial analysis to detect and resolve problems
• Prepared balance sheets and invoices, LPOs and LSOs, and maintained record keeping, creditors and debtors ledgers, and the asset register

Accounts Assistant - Siaya County Referral Hospital

(2018 - 2021)

• Reported to management regarding the financial activity of the organisation
• Analysed and implemented accounting solutions for discrepancies
• Followed internal guidelines for the position
• Made and documented company payments
• Worked as part of the accounting department to keep finances running smoothly
• Kept documentation of all internal transactions
• Handled customer complaints amicably, promptly, and empathetically
• Worked in compliance with all state and federal laws regarding accounting

Accountant (Attachment) - Siaya County Government

(2017 - 2018)

• Supervised regular accounting processes such as accounts payable, journal entries, and monthly closure of accounts
• Organised financial programmes and ensured compliance with budgetary requirements
• Analysed and forecast financial requirements of the organisation
• Supervised efficient processing of financial transactions and monitored authorised account reconciliation
• Assisted departments with account reconciliation on a monthly basis
• Administered bank transactions and oversaw data recording procedures monthly
• Provided support with auxiliary schedules for the auditing process as assigned
• Analysed general ledgers regularly
• Designed and prepared audit schedules for the external audit process

Sales Representative - Sawake Company

(2014 - 2017)

• Delivered customer service
• Conducted stock taking
• Maintained sales record keeping
• Developed and formulated sales reports