Nephat Kahindo

I am a results-driven employee with over 6 years of experience in cross-functional teams and managing complex projects, with a focus on developing engaging content and driving online engagement.

Operation customer expert - Teleperformance

(2025-08 - 2026-03)

I worked at Teleperformance as an Operations Customer Expert, where I gained extensive experience supporting internationally recognized companies such as Vinted and Zalando. In this role, I was responsible for delivering high-quality customer support through multiple channels, including email, live chat, and cold calling, ensuring timely and effective resolution of customer inquiries. My core areas of expertise included handling logistics-related issues such as order tracking, delivery concerns, and returns management.

I also played a key role in addressing safety and trust matters, ensuring that platform policies were upheld while maintaining a positive customer experience. Additionally, I managed payment-related queries, including transaction issues, refunds, and billing concerns with a high level of accuracy and professionalism. A critical part of my role involved handling confidential customer information with the utmost discretion and in compliance with data protection policies.

This required strong attention to detail, integrity, and adherence to strict security protocols. Through this experience, I developed excellent communication, problem-solving, and multitasking skills,

Data Entry Specialist/Cold caller - Fast dial business solutions (Citywide Scanning Service) - Onsite

(2025-02 - 2025-07)

• Updated the Applicant Attorney on the progress of every case also performed outreach calls to obtain SSN numbers, case numbers & work order numbers from the parties involved.
• Served subpoenas electronically via fax an email to employers, medical facilities & Claim insurances.
• Scanned, label, and stored served subpoenas appropriately in our main server.
• Entered client details, case notes, and legal documents into the citywide CRM software data base.

Data manager & Social media manager - Letshego - Onsite, Remote (Hybrid)

(2023-04 - 2024-02)

• Compiled sales reports, inventory summaries, and performance metrics in Excel or Google Sheets for sales teams.
• Responded to customer inquiries in the social platforms while taking reviews.
• Prepared detailed reports that were used to implement different sales strategies.
• Ensured data was stored securely and access is restricted to authorized personnel (team leaders)

Content Moderator - Bytedance - Remote

(2022-02 - 2022-11)

• Documented and reported metrics like number of videos reviewed, violation types, and removal rates.
• Removed content that contains violence, hate speech, nudity, bullying, harassment, misinformation, or illegal activities.
• Flagged questionable content for further human or AI review.
• Ensured global guidelines are adapted to local regulations.

Transcriber - Verbit, Transcribe me - Remote (Freelancing)

(2018-12 - 2023-02)

• Transcribed audio files into written documents, maintaining a high level of accuracy and attention to detail
• Cleaned up informal speech or filler words (depending on the transcription style).
• Included speaker labels, timestamps, or subtitles as instructed.

Affiliate Marketer - Balaji Jewellers - Remote

(2023-01 - 2023-10)

• Expanded my follower base using email list & social media interactions to increase potential sales overtime
• Used attractive captions and calls-to-action to drive clicks and sales across all social media platforms.
• Tracked clicks, conversations and commissions using our affiliate clicks dashboard and my personal tracking tools.

Diploma - Bio-Medical Engineering - Kabete National Polytechnic (2019 - 2023)

Nakuru Boys High School (2015 - 2018)