Elizabeth Katindi

A motivated, adaptable, and service-driven professional with a strong background in customer service support, front-office operations, and hospitality services. Proven expertise in managing guest relations, resolving inquiries efficiently, and maintaining exceptional service delivery standards. Combines excellent communication and interpersonal skills with technical administrative capabilities, making me uniquely equipped to provide world-class customer support and front-facing representation in high-volume, dynamic environments.

Front Office & Customer Service Assistant at Kiflaps (2021)

• Welcomed, screened, and assisted visitors and clients, providing accurate information and ensuring an excellent first impression aligned with brand standards.
• Acted as the primary point of contact for customer inquiries, resolving complaints and requests efficiently and professionally to ensure high satisfaction.
• Efficiently managed incoming switchboard calls, routed inquiries to appropriate departments, handled official email correspondence, and coordinated schedules.
• Maintained the reception area's cleanliness and organization while managing filing, scanning, and office supplies to ensure smooth operations.

Janitor / Facility Support at Rizzen Cleaning Services (2025 – Present)

• Cleaned and disinfected high-touch surfaces, restrooms, and workstations to maintain strict sanitary conditions.
• Operated commercial machinery (buffers, extractors) to professionally sweep, mop, vacuum, wax, and buff various floor types.
• Managed systematic disposal of trash, recycling, and compost bins in compliance with environmental standards.
• Conducted minor repairs (replacing light fixtures, resolving leaks) and secured the facility by locking entry points.
• Monitored usage and replenished cleaning chemicals, toiletries, and essential paper products to prevent stockouts.
• Demonstrated strict adherence to safety protocols, including precise chemical dilution and OSHA guidelines.
• Maintained exterior aesthetics by removing litter and sweeping sidewalks.

Certificate in Safety Driving & First Aid – Kenya Institute of Building and Technology (2022)

Certificate in Plant Operator & Practical Driving – Sensei Institute of Technology (2022)

Certificate in Computer Applications (MS Word, MS Excel) – Our Lady Of Mercy (2021)