Elizabeth Mati

“Well, I’m currently working at jumia kenya and I specialize in doing customer service. The reason I applied for this job is I saw im cable on the job description and I think I would be able to help your company with customer satisfaction. One of my key accomplishments in my current role was helping my employer and I’m confident I can help your team get similar results here.”

Jumia Kenya (August 2022 - to date) Customer service representative

ROLES

 Maintaining a positive and professional attitude towards customers.

 Responding promptly to customers inquiries.

 Communicating with customers through various channels.

 Acknowledging and resolving customers complains.

 Knowing our products inside out so that you can answer questions.

 Processing orders forms applications and requests.

 Keeping records of customers, interactions, transactions, comments and complains.

 Ensure customer satisfaction and provide professional customer support .

MAGHIC INVESMENT (Jan 2022 – July 2022) Customer service representative

ROLES

 Maintaining a positive and professional attitude towards customers.

 Responding promptly to customers inquiries.

 Communicating with customers through various channels.

 Acknowledging and resolving customers complains.

 Knowing our products inside out so that you can answer questions.

 Processing orders forms applications and requests.

 Keeping records of customers, interactions, transactions, comments and complains.

 Ensure customer satisfaction and provide professional customer support .

National Hygiene Programme (2020-2021)

Supervisor

ROLES

• Assisted and advised co-workers on the benefits of working as a team to encourage harmony and increase work out-put.

 Interacted with people in the community y to create awareness about the benefits and ways of ensuring hygiene in the community.

 Recruited and trained new workers on the essence of making the environment clean and conducive for themselves and the residents.

Queenex Publishers(2019-2020)

Procurement officer

ROLES

 On behalf of the organization to ensure materials and other resources needed by staff and customers were readily available.

 Maintained accurate records of purchases by filing all the purchase receipts, invoices, delivery notes among other document actions for accountability purposes.

 Supervised junior staff and provided moral support to ensure they are working as a team to fulfil the company’s objectives.

 Developed positive supplier relations through evaluating supply options and approving purchases in accordance to the company policies.

Queenex Publishers (2016-2018)

Sales associate

ROLES

 Provided fast and friendly serv ice to all customers by assessing their needs and providing appropriate products and services.

 Advised customers appropriately to make product selection and purchases based on their specific needs and this increase return customers.

 Assisted customers through the payment process by assisting with discount informat ion.

 Listened to customers concerns and answered their questions professionally by giving authentic product knowledge which ensured they received value.

OBJECTIVE A confident and highly organized customer service officer; experienced with strong leadership skills and communication skills combined with problem solving skills will be useful when serving customers. Coupled with strong multitasking skills and fast learning ability will ensure ultimate contribution to my colleagues.

Generation Kenya Digital Customer Service (2020)

Kenya Institute of Mangement Diploma in Procurement and Logistics (2018 - differed)