Front Office Agent
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A customer service oriented personnel that loves to assist and pay attention to details. I have a 5 years experience working as a front office associate at Gracia Gardens. In my time there i was able to learn how to interact with guests, make them feel welcome and well taken care of.
My responsibility were to make room reservations, quotations and invoices, respond to email and other guest queries. I was also in charge of showing guest to their rooms and around the hotel
Receiving and signing in guests, and providing them with the required information on the hotel service.
Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner.
Make and receive all telephone calls and provide callers with necessary information and assistance.
Making conference reservations, receiving guest and showing them to their respective conference rooms, restaurant and lounge area.
Booking transportation for guest.
Ensure the office is clean at all times.
