Elvis Jumba
Proffesional Sales Manager and Team Leader
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About
Result driven, vital sales professional and team leader with a strong background of driving revenue growth, executing effective go to market strategies and building long term customer relationships. Skilled in implementing innovative sales initiatives, identifying market opportunities and optimizing team performance to exceed targets. Recognized for strong leadership, communication and people management skills that foster collaboration and organizational productivity.
Adept at leveraging analytics and CRM insights to improve retention, sales efficiency and customer satisfaction. Passionately committed to continuous learning, business development and achieving measurable success in dynamic and competitive markets.
Experience
Area Business Development Manager - Nyanza - Wasoko Limited - Hybrid
(2024-08 - 2025-08)
Proactively expanding distribution networks, enhancing retail presence and brand visibility by executing impactful market campaigns. In addition I oversee business operations, team leaders and field sales team through coaching and offering critical market intelligence. Number of staff supervised: 4 team leaders, 72 sales team
- Owning and driving key performance metrics across Western Region (Eldoret, Kisumu, Kisii, Kakamega)
- Analyzing daily and weekly sales KPIs to identify trends, gaps, and growth opportunities
- Implementing sales strategies to achieve monthly and quarterly growth targets
- Supervising and coaching TLs and Account developers to enhance productivity
- Reviews with cross functional teams to resolve regional challenges
- Overseeing field operations by ensuring conversion optimization and efficient field visits
- Providing actionable market insights and competitors activities analysis
- Preparing and presenting detailed performance reports and ensuring CRM data accuracy
- Grew customer base by 7% MOM improving retention by 28%
- Improved team coaching revitalizing underperforming markets (Kisumu, Kisii, Kakamega)
- Rebalanced target split from previous 60:40 to 45:55 archiving more growth and showed potential than Nairobi
- Archived 52% of Kenya's overall NMV target leading regionally
Field Sales and Operation Manager - Eldoret - Wasoko Limited - On-site
(2022-01 - 2024-08)
- Delivering NMV and sales growth objectives within my market
- Promote digital migration through app adoption and credit program uptake
- Ensuring full customer coverage, retention, acquisition, reactivation in every polygon
- Providing coaching and training to all account developers in my market
- Carrying out market research and conducting competitors analysis
- Daily Performance review with the ABDM to share insights and review my achievements
- Made Eldoret a regional hub archiving operational self-sufficiency
- Transformed Eldoret market from underperforming to 3x revenue growth reaching 250 million monthly
- Archieved 99% achievement in the buy now pay later program, the highest any market has ever reached
- Consistently exceeded sales target for 6 consecutive months with a growth of above 10% month over month
Branch Sales Manager - Nakuru - Sokowatch Limited - On-site
(2018-02 - 2021-12)
- Managing overall branch and field sales operations
- Growing customer base through acquisition, retention and activations
- Coordinating with warehouse and logistic team to ensure stock availability and order fulfilment
- Driving product assortment, app adoption and credit program utilization
- Conducting weekly performance reviews and sales team mentorship sessions
- Onboarding assessment and evaluation of new sales team representatives
- Delivered 100% target achievement with a leaner team
- Being the only branch to achieve profitability across the entire region
- Maintained a bare minimum of 98% customer retention rate
Warehouse Assistance - Sokowatch Limited Inc - On-site
(2017-01 - 2018-01)
- Supporting daily sales operations including inventory management, system stock transfers (IMS) and dispatch coordination
- Ensuring company standards stock compliance for stock discrepancy
- Reconciliation of delivery agents
- Confirmation of goods returned and issuing of good returned notes
- Stock receiving, invoice validation and invoice acknowledgement against received goods
- Record keeping and transaction verification of money received in the till
- Minimized shrinkage rate by 12%
- Ensured 100% reconciliation accuracy of my assigned agents
- 0 system stock variance on the system
Education
Diploma - Business Management and sales & marketing - Kenya institute of Business management (2024)
