Rose Okute

I am a results-driven sales professional with over 7 years of experience in managing teams,

field marketing, client acquisition and retention, customer service with responsibilities including but not limited to identifying and recruiting sales and marketing teams to meet set targets.

Project Manager (ZUKU SALES ( both field and telesales)& WINBACK)

• Recruiting, training and hand holding supervisors
• Recruiting, training of sales Agents
• Preparing both sales and winback plan weekly, monthly and yearly
• Prepares monthly Sales & Winback Report
• Ensures that both the Supervisors and Agents have all the materials required for smooth operation.
• Managing teams leads monitoring conversion of all sales opportunity.
• Development of sales agents for improved sales performance
• Manage a book of clients, with emphasis on retaining relationships with customers within the portfolio
• Support in achieving sales and customer retention goals: Support will include achieving personal sales and referral goals.
• Participating in sales promotion and taking part in weekly sales meetings
• Collect and communicate market and competitor intelligence for business improvement.
• To keep the team continuously trained and motivated
• Meet area penetration targets by actively stimulation through activities
• Developing and documenting knowledge into helpful content
• Tracking customer service KPIs and metrics: The customer effort score to evaluate the ease of service experience within an organization, to find out how you can effectively deal with service issues at first customer contact
• Meet monthly sales target both revenue and volume of sales.
• Ensure that discipline is being enforced in the team

2017 - To Date

Kenyatta University Degree in

Special Needs Education.

2012-2013

Kiriri Women University of

Science & Technology Diploma in

Business Administration.

2006-2010

Dublin Metropolitant UniversityDegree in logistics and Stores

Management