Emily Wairimu

A native Kikuyu speaker born and raised in Central Kenya, blending a strong background in banking and Actuarial Science with freelance translation experience. Backed by over three years of experience in data accuracy and customer relations at Equity Bank, I bring a highly analytical approach to English-to-Kikuyu localization, AI data training, and content translation. Passionate about delivering culturally accurate and grammatically flawless linguistic work.

Freelance Kikuyu Translator & Localization Specialist at Self-Employed (2025-10 – Present)

• Provide high-quality English-to-Kikuyu translation and localization for various text types, ensuring 100% adherence to proper Kikuyu orthography and grammar.
• Review, edit, and validate Kikuyu content to eliminate literal translation flaws, ensuring natural tone and cultural alignment for regional audiences in Kenya.
• Leverage deep familiarity with Central Kenya dialects to support vernacular project requirements.

Customer Service Representative at Equity Bank Limited (2022-04 – 2025-10)

• Managed high-volume client communications, handling over 80+ complex inquiries daily with 99% accuracy in data entry and profile updates using CRM software.
• Cross-collaborated with technical and operations teams to resolve intricate service issues, reducing resolution times by 15% and maintaining a 95% customer satisfaction rating.
• Prepared, cross-referenced, and presented detailed monthly customer experience reports that highlighted trends and service levels to drive continuous quality improvement.

Accounting Intern at Tukuze Sacco Society (2021-10 – 2022-02)

• Analyzed, verified, and reconciled high-volume financial ledgers, member contributions, and bank statements with an extreme focus on data integrity.
• Supported the audit preparation process by methodically organizing and evaluating complex financial documentation.

Bachelor of Science in Actuarial Science – Dedan Kimathi University of Technology (2018-05 – 2022-05)