Emma Gitau

I have worked as a supervisor at a debt collection agency for over 5years, this has helped me master the craft of dealing with all kinds of people and of different backgrounds.

Debt collection Supervisor

Swipe recoveries ltd March 2019- Present

 Assist in collecting debts on behalf of other institutions which include; NCBA, FAMILY BANK, NATIONAL BANK,

FAULU BANK, SIDIAN BANK, CONSOLIDATED BANK AND

EQUITY BANK.

 Attend meetings with the clients and visitors on behalf of the team and company.

 Hold meetings with debtors to come up with repayment plans and also resolve any issue that may arise.

 Come up with strategies by conducting market research and trying to adopt the best practices that improve the team’s performance and also the company’s returns.

 Support in training and team development.

 Compiling reports every end of the month for client’s consumption and also for internal use.

 Closely monitoring file collection movements to ensure we are delivering in accordance to the clients demands.

 In the absence of our accountant, taking over the petty cash momentarily to ensure that nothing comes to a standstill.

Key achievements

 Negotiated for repayment plans with debtors.

 Maintains good relationships, ensure top notch customer service with customers and clients to ensure business continuity.

 Streamlined filing and reporting for the clients under my supervision

Field Researcher

Sub-Sahara Field Research Services 2018 Jan – April 2018

 Interviewed respondents from different areas in Nairobi, Kenya.

 Collected manual responses.

 Data entry- recorded findings into the computer using excel spreadsheet and word.

Continue to add your relevant roles – you don’t have to place your entire career history, just the most relevant/recent experiences

Recruiting managers may ask for references from any of the experiences listed on your resume.

Procurement Intern 

Government Press 2015 Jan – March 

· Preparation of agendas for tender committee meetings.

· Raising local purchase order and payment voucher.

· Updating and filling of bin cards for goods received and issued.

· Filing of documents in their respective files.

· Typing minutes used in tender meetings.

·Typing and printing of tender prequalification letters.

Diploma in Purchasing and Supplies Management

[Procurement option]

Kenya Institute of management 2013-2015 

Nairobi, Kenya