Emmaculate Chitechi
Debt Recovery Officer
Talent
NairobiMember since August 24, 2026
Project planning & coordinationCommunication & negotiationStakeholder managementTime managementProblem solvingConflict resolutionRisk awarenessCustomer serviceRecord-keeping & reportingTeam collaborationMicrosoft Office (Word, Excel, PowerPoint)
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Project planning & coordinationCommunication & negotiationStakeholder managementTime managementProblem solving
About
Project Management graduate with over two years of experience in debt recovery, customer communication, and account management. Skilled in negotiation, conflict resolution, record-keeping, and managing high-pressure workloads. Strong foundation in project planning, stakeholder communication, and teamwork. Seeking a role where I can apply my project management background and analytical skills to contribute to organizational growth.
Experience
Debt Recovery Officer - Boresha Credit and Services Ltd
(2023-04)
- Manage a portfolio of overdue client accounts and negotiate repayment arrangements.
- Maintain professional communication with clients, resolving disputes while upholding company policies.
- Track and update account records, ensuring accurate documentation and timely reporting to management.
- Collaborate with internal teams to improve repayment processes and enhance collection efficiency.
- Handle high-pressure situations with composure, applying problem-solving and conflict resolution skills.
- Prioritize tasks and manage multiple cases simultaneously to meet departmental targets.
Education
Bachelor of Project Management - Project Management - Rongo University (2021)
Skills
Debt Recovery Officer
