Emmaculate Chitechi

Project Management graduate with over two years of experience in debt recovery, customer communication, and account management. Skilled in negotiation, conflict resolution, record-keeping, and managing high-pressure workloads. Strong foundation in project planning, stakeholder communication, and teamwork. Seeking a role where I can apply my project management background and analytical skills to contribute to organizational growth.

Debt Recovery Officer - Boresha Credit and Services Ltd

(2023-04)

• Manage a portfolio of overdue client accounts and negotiate repayment arrangements.
• Maintain professional communication with clients, resolving disputes while upholding company policies.
• Track and update account records, ensuring accurate documentation and timely reporting to management.
• Collaborate with internal teams to improve repayment processes and enhance collection efficiency.
• Handle high-pressure situations with composure, applying problem-solving and conflict resolution skills.
• Prioritize tasks and manage multiple cases simultaneously to meet departmental targets.

Bachelor of Project Management - Project Management - Rongo University (2021)