Evans Jacob

DEBT RECOVERY OFFICER

Talent

Nairobi CountyMember since October 19, 2026

problem solving skillswell equipped with computer skills and knowledgegood communication and listening skillsC R M proficiencyLeadership skills and teamworkData driven sales skillsNegotiation and deal closureproduct knowledge

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problem solving skillswell equipped with computer skills and knowledgegood communication and listening skillsC R M proficiencyLeadership skills and teamwork

About

Dynamic account manager with over 1years of experience in debt recovery, equipped with strong persuasive abilities and exceptional communication skills. Proven track record of increasing client satisfaction and retention rates through strategic relationship management and effective negotiation techniques. Focused on driving revenue growth while maintaining high service standards in a fast-paced environment.

Experience

ACCOUNT MANAGER - AFS HOLDING LIMITED

(2026-05 - 2026-07)

Developed and maintained strong client relationships, leading to a 30% increase in client satisfaction scores during tenure.
Oversaw a portfolio of accounts, driving a 25% growth in revenue through proactive account management and strategic upselling.
Implemented a streamlined follow-up process that reduced client response times by 40%, enhancing service delivery efficiency.
Trained and mentored junior account managers, resulting in improved team performance and knowledge sharing.

ACCOUNT MANAGER - GARTHAUCTIONEERS

(2026-03 - 2026-05)

Managed a portfolio of over 50 client accounts, maintaining a 95% retention rate through exceptional service and relationship building.
Increased annual revenue by 20% by identifying upselling opportunities and implementing targeted marketing strategies.
Streamlined communication processes, enhancing cross-department collaboration which reduced response time to client inquiries by 30%.

procument assistant - Anocma enterprise limited

(2025-08 - 2026-01)

Assisted in the procurement process by sourcing and evaluating suppliers, leading to a 15% reduction in material costs.
Maintained accurate inventory records and processed purchase orders, ensuring timely delivery and optimal stock levels.
Collaborated with cross-functional teams to identify purchasing needs, enhancing efficiency and response time by 25%.
Monitored market trends and supplier performance, providing insights that supported strategic purchase.

Cashier - Oasis Restaurant

(2024-03 - 2025-04)

Processed daily transactions with accuracy, managing cash flow and achieving a 99% accuracy rate in cash handling.
Enhanced customer satisfaction by providing prompt and friendly service, leading to a 15% increase in repeat customers.
Managed inventory records for the cash register, contributing to a reduction in discrepancies by 20% through meticulous attention to detail.
Trained new staff on cash register operations and customer service standards, resulting in a smoother onboarding process.

Business analyst - Boresha Sacco ltd

(2023-05 - 2023-08)

Conducted in-depth analysis of business operations, identifying opportunities for improvement that increased efficiency by 20%.
Collaborated with cross-functional teams to develop data-driven strategies, contributing to a 15% enhancement in service delivery.
Utilized data visualization tools to present findings to management, facilitating informed decision-making and strategic planning.
Managed reporting processes, ensuring timely and accurate metrics that supported organizational objectives and performance assessments.