Emmaculate Nyambu

Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure.

Experienced Cabin

Crew member with background providing outstanding customer service to travelers. Dedicated airfield operations expert with aviation industry experience. Proficient in airfield maintenance, aircraft fueling and aircraft ground handling operations.

Talented at implementing new airfield operations protocols and enforcing compliance with aviation regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Receptionist at Castle royal hotel (2013-01 – 2019-06)

• Answered phone promptly and directed incoming calls to correct offices.
• Scheduled office meetings and client appointments for staff teams.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Routed incoming mail and messages to relevant personnel without delay.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Assisted with onboarding new clients and securing paperwork completion.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained visitor log for entering and leaving facility for security purposes.

Customer Service at African express airways (2009-09 – 2012-12)

• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Coordinated with ramp agents to successfully store, remove and transport customer baggage.
• Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
• Operated PA system to make announcements regarding flight activity.
• Used airline computer system to create airline tickets and boarding passes.
• Verified identification and travel documents to efficiently board passengers for on-time departure.
• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• Provided follow through on all calls with confirmations and dissemination of requested information.

Refresher Course in Reception Techniques – Utalii College - Nairobi (2014-01 – 2014-03)

Diploma in Flight Dispatch – Mombasa Aviation Training Institute - Mombasa (2011-04 – 2012-05)

Diploma in Cabin Crew – Mombasa Aviation Training Institute - Mombasa (2007-10 – 2008-05)

Certificate in Kenya Certificate of Secondary Education – Mwasere Girls High School - Taita Taveta (2003-04 – 2006-04)

Certificate in Kenya Certificate of Primary Education – Kungu Primary School - Taita Taveta (1995-04 – 2002-04)