David marcus Ngugi
Cabin Crew | Hospitality Specialist
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About
Aviation and hospitality professional with Cabin Crew Certification and five-star hotel experience. Proven ability to deliver quality guest experiences for international VIP guests in fast-paced multicultural environments. Certified in aviation safety, emergency response, and first aid. Fluent in English and Swahili with conversational Spanish.
Seeking Cabin
Crew role with international airline.
Experience
Service Trainee - Luxury Hospitality Division at Aberdare Country Club, Five-Star Safari Property (2025-10 – 2026-03)
- Delivered personalized five-star service to over 100 international guests monthly including VIPs, diplomats, and high-net-worth individuals from more than 15 nationalities
- Executed service recovery interventions that transformed guest complaints into positive experiences and secured repeat bookings for the property
- Provided multilingual support in English and Swahili to enhance guest comfort and build cultural connection with local and international visitors
- Collaborated with cross-functional teams including housekeeping, food and beverage, and management to ensure seamless guest journeys during peak occupancy periods exceeding 95% capacity
- Applied crisis management skills under pressure while maintaining service quality and strict compliance with food safety, hygiene, and HACCP standards
- Anticipated guest needs proactively by observing preferences and delivering tailored service without waiting for requests
- Maintained impeccable grooming and deportment standards aligned with five-star property requirements at all times
- Achieved 100% adherence to luxury hospitality standards during six-month contract
- Recognized for transforming guest complaints into positive experiences resulting in repeat VIP bookings
Education
Cabin Crew Certification in Aviation – Capital Connect Aviation College, Wilson Airport, Nairobi (2025-11 – 2026-02)
Kenya Certificate of Secondary Education (KCSE) – Juja Preparatory and Senior School (2024)
Kenya Certificate of Primary Education (KCPE) – Laureate School (2020)
