Emmanuel Agenya

Savvy expert with 3 years of experience in ICT Consultancy,

troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems with proven ability to analyze, diagnose and resolve computer user support issues.

Strong technical and analytical skills with the ability to make sound decisions.

• Fully fluent in English
• Skilled in the use of apps and technology
• Ability to commit long-term and full-time
• Proactive and self-motivated,

with the ability to work independently and collaboratively

• Database Management and maintenance using MySQL.
• LANs VLANs and WANs knowledge.
• Skilled and proven knowledge of networking protocols like

TCP/IP, FTP, etc.

• Hardware configurations.
• Windows 7,10, 11 server desktop support administration.
• Software issue diagnosis.
• Computer security, network

Firewalls configuration and monitoring.

• Proficient in computer troubleshooting.

2018-2022: The Technical University of Mombasa: - Bachelor of Science in

Information Technology.