Michael Akunga

A highly motivated and results-oriented individual with a proven ability to deliver exceptional technical support and ensure seamless ICT operations. Adept at installing and configuring computer systems, maintaining and repairing ICT devices, and diagnosing and resolving software and hardware issues. Committed to enhancing user productivity through effective application system support and meticulous user complaint logging management. Applies proactive approach to fault identification and systems performance monitoring, hence a valuable asset for any dynamic IT environment. Offers knowledge founded on strong educational background, including a bachelor’s degree in ICT management, a diploma in I.T., and professional Comptia certified I.T. technician.

• I deliver comprehensive technical support services (Level 1) for hardware, software, and network infrastructure to a diverse client base (individuals and local organizations). Key services include installing and upgrading operating systems and peripherals, performing advanced troubleshooting and repairs, and deploying small-scale structured networks.
• I author and edit a range of technical and non-technical ICT content (including research-backed white papers, technical reports, e-books, articles, and blog posts) to support knowledge transfer and industry insights.
• I provide online instruction and tutoring in programming and core IT concepts online, adapting teaching approaches to meet varying learner needs and skill levels.
• I design and develop small-scale web and desktop applications using a range of technologies, including HTML5, CSS, JavaScript, PHP, MySQL, Java, and Visual Basic.

Maseno University

2012 - 2015

First Class Honors in Bachelor of Science in Information Communication Technology Management (BICTM).

• I learned business skills, digital systems, programming, database management, organization processes, computer networks, data security, hardware support, operating systems, I.T. service support and delivery, management and leadership. 

2005 - 2007

A Distinction in Diploma in Information Technology.

• I learned system analysis and design, desktop publishing, principles of computer support and maintenance, information systems, basic electronic construction, and web and app programming.