Eric Muema
Hotel Manager | Sales & Marketing Leader
UkundaMember since January 29, 2026
Luxury Hotel OperationsGuest Experience EnhancementSales & Marketing LeadershipBudgeting & Financial ControlCorporate Client AcquisitionRevenue & Yield OptimizationOTA Management (Booking.com, Expedia, Airbnb)CRM & Digital Marketing ToolsOpera PMSProtelFidelioMicrosoft OfficeBooking.comExpediaAirbnb
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About
Seasoned Hotel Manager with 12+ years of leadership excellence in hospitality operations, luxury service standards, sales strategy, and revenue optimization.
Experience
Hotel Manager - We Hotel & Suites
(2019-01 - 2025-01)
- Directed operations with a focus on luxury service.
- Improved guest satisfaction and operational efficiency.
- Implemented cost-control and revenue strategies.
Sales & Marketing Manager - Westend Hotel
(2017-01 - 2019-01)
- Increased occupancy through strategic marketing.
- Strengthened corporate and online presence.
Sales & Marketing Assistant - La Maison Royale
(2015-01 - 2017-01)
- Supported sales strategy and client management.
Sales & Marketing Executive - Cloud Hotel & Suites
(2013-01 - 2015-01)
- Managed client engagement and booking negotiations.
Education
Diploma - Business Management - St. Paul's University (2016-01 - 2018-01)
Diploma - Hotel Management - Utalii Hotel (2010-01 - 2013-01)
Skills
Hotel ManagerSales & Marketing Leader
