WORK EXPERIENCE
ICT Support Assistant
Techno Brain Kenya – Nairobi
January 2023 – Present
- Provided technical support for 150+ end users, ensuring minimal system downtime.
- Installed and configured hardware/software, including OS, drivers, and printers.
- Monitored network activity and escalated unresolved issues to senior engineers.
- Maintained ICT equipment inventory and handled basic network troubleshooting.
- Conducted user training sessions on safe computing and email security.
IT Intern – ICT Department
Ministry of ICT and Digital Economy – Nairobi
July 2022 – December 2022
- Assisted in maintaining local area networks (LAN) and servers.
- Supported software installations and data backups for government systems.
- Responded to support tickets and maintained logs of ICT service requests.
- Participated in e-Citizen system updates and digital service delivery improvements.
