Eric Ng'ang'a
Kenyan | Married | DOB: 16 May 1987 | Passport No: A2286303
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About
To build a career in an environment that will enhance all the things I have learned in my everyday life, develop and sharpen my skills that would lead to the growth and develop a future career in the hospitality industry.
Experience
Waiter - Riverside Luxury Cruises - Frankfurt am Main, Germany
- Knowledge in specialty coffee and alcoholic beverage
- Menu briefing and knowledge in allergies and food intolerance
- Delivered prompt, friendly service with accurate food and beverage delivery
- Coordinated with kitchen staff to ensure order accuracy and guest satisfaction
- Replenishing of all beverages and after-dinner drinks
- Knowledgeable in menu items, wines, and pairings
Junior Waiter - Princess Cruise Line
(2022-07 - 2023-08)
- Welcomed guests, offered water, bread, and butter
- Maintaining a five-star restaurant setup and cleanliness
- Clearance and replenishing silverware
- Recommending aperitifs to guests
- Served alcoholic and non-alcoholic drinks promptly
- Assisted with side station setup and cleaning
All-Day Dining Senior Waiter - The Westin Doha Hotel
(2019-04 - 2020-02)
- Managed reservations and welcomed guests
- Took and processed orders, upselling beverages
- Handled billing and cashier duties
In-Room Dining Server - The Westin Doha Hotel
(2018-07 - 2019-04)
- Explained menus and set up orders appropriately
- Served in-room meals and upsold menu items
- Managed minibar stock and records
Waiter - The Coffee Club - Dubai
(2017-08 - 2018-02)
- Greeted guests, provided menus and recommendations
- Took accurate orders and processed payments
- Upsold premium items
Waiter - Movenpick Jumeirah Beach Resort - Dubai
(2015-03 - 2016-05)
- Ensured guest satisfaction through attentive service
- Managed orders and coordinated with kitchen
- Handled payments
Waiter - Sarova Beach Resort & Spa - Mombasa, Kenya
(2013-11 - 2014-02)
- Maintained full menu knowledge
- Upheld hygiene and cleanliness standards
- Handled customer queries and payments
Waiter - Leisure Lodge Resort Golf Course & Spa - Mombasa, Kenya
(2014-03 - 2014-06)
- Delivered excellent customer service
- Took and processed orders
- Handled billing
Education
Certificate - Food & Beverage Production, Service, and Sales - Mombasa Technical Training Institute (2012-08 - 2012-11)
Kenya Certificate of Secondary Education - Aquinas High School
