Eugene Shilaho

Results-driven insurance and financial services professional with over four years of experience across insurance claims, customer service, sales, and marketing. Expertise in end-to-end claims management, product promotion, client relationship management, and regulatory compliance. Proven ability to analyze complex cases, drive client acquisition, detect inconsistencies, and deliver high-value, customer-focused solutions in fast-paced environments.

Sales & Marketer at Liberty Life Insurance (2026-03 – Present)

• Drive business growth by acquiring new clients and promoting comprehensive life insurance products and tailored financial solutions.
• Conduct market research and client consultations to assess individual financial needs and recommend optimal insurance packages.
• Build and maintain strong relationship pipelines with policyholders to enhance customer retention and satisfaction.
• Collaborate with marketing and underwriting teams to execute targeted sales campaigns and meet organizational revenue targets.

Claims Officer / Claims Assistant at Trident Insurance Company (2023-08 – Present)

• Review and process general and motor insurance claims, ensuring full alignment with company policies and regulatory standards.
• Conduct thorough investigations and verify documentation to validate claim legitimacy and reduce risk exposure.
• Liaise effectively with clients, loss adjusters, repairers, and service providers to expedite claim resolutions.
• Monitor and escalate suspicious or fraudulent activity to safeguard organizational assets.
• Maintain detailed, accurate claim records to support internal auditing, compliance, and reporting.

Customer Service Representative at Trail Blazer Insurance Agency (2022-02 – 2023-09)

• Resolved customer inquiries and complaints with high professionalism, accuracy, and efficiency.
• Provided clear guidance to clients regarding complex claims procedures, policy terms, and coverage details.
• Strengthened client loyalty and brand trust through proactive service delivery and clear, empathetic communication.

Certificate of Proficiency (COP) – College of Insurance (2025 – 2026-01)

Diploma in ICT – PC Kinyanjui Technical Training Institute (2022-09 – 2024-02)