Direct Sales Executive – Personal Banking - I&M Bank Ltd - Nairobi, Kenya
(2025-07)
- Promote and sell banking products including savings and current accounts, fixed deposits, credit cards, and personal loans.
- Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
- Conduct cold calls, client meetings, and follow-ups to generate leads and close sales.
- Participate in promotional activities and field campaigns to increase product visibility.
- Provide product information and resolve customer queries to ensure transparency and trust.
- Submit daily sales reports and contribute to strategic sales discussions for performance improvement.
- Achieve and exceed monthly sales targets while ensuring full compliance with banking and KYC regulations.
Customer Service Specialist - Beimwa Enterprise - Nakuru, Kenya
(2019-01 - 2023-05)
- Managed end-to-end procurement processes, including supplier negotiation, sourcing, and quality control in compliance with health and safety standards.
- Coordinated logistics, invoicing, and transportation to ensure timely and cost-effective product delivery.
- Oversaw cash transactions for procurement activities, including supplier payments, petty cash management, and daily cash flow reconciliation.
- Executed accurate fund disbursements, reconciled receipts, and maintained transparent financial records to ensure accountability.
- Maintained detailed documentation of cash movements and supported operational budget tracking.
- Recruited, trained, and supervised processing teams to improve productivity and workflow efficiency.
- Maintained strong stakeholder communication through calls, emails, and virtual meetings to ensure seamless operations.
Internal Sales & Guest Services Specialist - Trimoo Parks (Angry Birds World) - Doha, Qatar
(2018-07 - 2018-12)
- Delivered exceptional multi-channel customer service (phone and email) in a high-volume entertainment environment.
- Managed internal sales systems, identified upselling opportunities, and contributed to revenue growth.
- Processed high-volume cash and card transactions, refunds, and daily till balancing with 100% accuracy.
- Verified multiple currency denominations, authenticated notes using validation tools, and ensured accurate exchange rate conversions.
- Conducted cash float checks, reconciled daily transaction reports, and ensured strict compliance with financial controls and audit standards.
- Supervised junior sales staff and facilitated weekly customer service training to enhance team performance.
- Partnered with operations teams to optimize ticketing processes, promotions, and overall guest experience.
Guest Relations Coordinator - IMG Worlds of Adventure - Dubai, UAE
(2016-06 - 2018-06)
- Trained and supervised new guest service staff, ensuring adherence to park standards and customer service KPIs.
- Acted as the primary liaison for guest communications and issue resolution, including VIP handling.
- Coordinated with security and medical response teams to ensure guest safety and satisfaction.
- Handled cashier duties during high-volume events, including cash collection, POS transactions, end-of-day reconciliation, and reporting.
- Conducted different currency checks (USD, AED, EUR, SAR AND QAR etc.), authenticated notes, identified counterfeits, and ensured accurate rate application during foreign currency transactions.
- Minimized discrepancies through strict adherence to financial and audit procedures.
- Supported corporate and school event planning, ensuring smooth group coordination.
- Managed voucher and group ticket sales efficiently and prepared detailed daily guest feedback reports.
