Evance Ochieng

Accounts Receivable professional with 5+ years of progressive experience in credit management, collections, and accounts receivable operations across financial services and hospitality sectors. Proven track record managing customer portfolios, resolving payment discrepancies, and maintaining compliance with financial procedures. Strong analytical and communication skills with demonstrated ability to balance collection targets while maintaining customer relationships.

Seeking to leverage accounts receivable expertise and financial acumen in a dynamic, global environment.

Accounts Receivables Officer at Cold Springs Hotels Ltd (2024-07 – Present)

Main Duties

• Send invoices, statements, and account reconciliations to clients.
• Conduct daily payment follow-up calls and email reminders as per assigned targets.
• Maintain accurate records of client communications and collection updates.
• Follow up on overdue invoices and obtain payment commitments from clients.
• Escalate long-outstanding accounts to the Chief Accountant for further action.
• Assist in updating accounts receivable reports and aging schedules.
• Support customer account reconciliations and resolve billing discrepancies.
• Prepare daily and weekly collection status reports.
• Assist in maintaining accurate accounting records and documentation.
• Support bank reconciliations and basic finance operations.
• Ensure all client records, invoices, and supporting documents are properly filed.
• Coordinate with sales and operations teams regarding client payment matters.
• Assist during audits by providing required documentation and reports.
• Ensure compliance with company policies and financial procedures.
• Perform any other finance and administrative duties assigned by management.

Business Relationship Officer at Hand in Hand Eastern Africa (2017-10 – 2024-06)

Main Duties

• Created general awareness of Hand In hand Eastern Africa's operations activities in Kajiado, Migori, Homa Bay, Ngong and Kibera areas through promotion and outreach.
• Selected, identified and recruited target groups of women, youth, men and people with disabilities (PWD) – bottom poor living below $2 a day.
• Mobilized, formed and attended group meetings and ensured groups are cohesive and sustainable in line with Hand in Hand Eastern Africa's requirements.
• Prepared and submitted daily, monthly, semi-annual and annual reports in timely manner Participated and assisted in monitoring and evaluation including supporting field activities.
• Provision of data and information, adoption of findings and recommendations, documentation of case studies, experiences and lessons and adoption best practices.
• Created and nurtured effective working relationship with stakeholders; beneficiaries, local community, partners, service providers, collaborators, relevant government agencies etc.
• Maintained quality standards and ensured compliance with policy and procedures in implementation of activities in the assigned areas.
• Ensured proper documentation and maintained adequate records for all activities through maintenance of proper and effective filling system.

Business Relationship Officer at Hand in Hand Eastern Africa (2017-10 – 2024-06)

Key Achievements

• Trained on Circular Economy and Regenerative Agriculture through establishment of demonstration farms.
• Became an integral part of the team that salvaged a critical project (Planet and People Friendly Farming Project) from collapsing by recruiting 25 groups in one month against a budget of 3.
• Penetrated the informal settlements of Kibera to surpass the 40 members' monthly target to actual of 140 members.
• Issued enterprise incubation funds in the dreaded Kibera area and recovered with great success.
• Created linkages and network with relevant stakeholders for successful projects implementation.

Business Finance Officer at ECLOF-Kenya (2015-05 – 2016-06)

Main Duties

• Solicited and procured business on behalf of ECLOF Kenya Limited.
• Familiarized with marketing materials and other information relating to the products and remained informed in respect of the products.
• Actively participated in marketing campaigns to ensure clients were well informed of the product portfolio.
• Learned how to effectively manage clients by shadowing other Business Finance Officers, holding group meetings and/or meeting individual clients.
• Delivered set sales targets in quality loan disbursement.
• Sought customer feedback on products and sales offered by ECLOF Kenya and reported back to the Branch Manager or Team Leader.
• Worked with the rest of the team in ensuring Branch/Departmental goals are achieved Provided excellent sales services to customers, always.
• Provided customers with full appropriate financial advice commensurate with their needs. Recommend suitable products to address the identified customer's needs.

Business Finance Officer at ECLOF-Kenya (2015-05 – 2016-06)

Key Achievements

• Maintained a quality portfolio at risk below 1%.
• Increased financial inclusion among women in the rural and peri-urban areas.

Sales Agent at Bboxx Capital Kenya Ltd (2014-05 – 2014-12)

• Provided above expected level of customer service.
• Surpassed the set target of selling 4 products a week to 7 a week in the first week of service.
• Offered real time solutions to the challenges encountered in the field regarding the innovation of the solar revolution services.

Bachelor of Business and Management in Banking and Finance option – Kisii University (2010-08 – 2014-05)

Certified Public Accountant Part I – Kisii University (2011-12 – 2011-12)