Eve Mbuthia

Communication and Public Relations Officer

Nairobi, Nairobi AreaMember since April 12, 2023

Customer Excellence and Logistics SpecialistCommunication strategiesPublic relationsCrisis communicationDigital communicationCustomer serviceSalesOrganization skillsTeamworkMedia relations

About

My driving force has always been to meet new challenges for me to grow both professionally and intellectually. Through my various posts and experience, I have acquired good organization skills with strict compliance to deadlines and set time schedules. This has proved useful throughout my studies and work- related duties. I have a firm belief in people; I can work efficiently in multicultural /multiracial environments as a team player thus teamwork is one of my tenets.

Experience

Communication and Public Relations Officer - Jamii Telecommunications Limited - Nairobi, Kenya

(2022-04)

Develop and implement comprehensive communication and public relations strategies aligned with organizational and industry priorities. Lead the planning and execution of high-impact communication campaigns.
Support the development of high-quality communication materials including policy briefs, reports, speeches, and digital content. Ensure consistency in brand messaging, tone, and positioning across all platforms.
Develop and implement crisis communication frameworks and protocols by providing strategic communication guidance during crisis affecting the organization or industry.
Manage responses to negative publicity, misinformation, and emerging risks to help safeguard and strengthen the organization's reputation.
Build and sustain relationships with key stakeholders including regulators, industry partners, and development organizations. Representing the organization in high-level meetings, forums, and conferences.
Lead digital communication strategies, including social media and online engagement. Oversee content planning, publishing, and performance tracking across platforms. Monitor digital conversations and ensure timely, accurate responses.
Design and implement internal communication strategies that enhance alignment, transparency, and engagement by facilitating effective communication between management and staff. Ensure timely dissemination of organizational updates and industry insights.
Lead the planning and execution of strategic events, forums, and outreach activities. Ensure events are aligned with communication and advocacy objectives by overseeing documentation, reporting, and visibility of events.
Support and communicate the organization's corporate social responsibility initiatives by promoting programs that enhance environmental sustainability and community engagement.
Promote organizational values, mission, and vision through internal communication initiatives. Support culture-building efforts that enhance employee engagement and alignment.
Undertake additional responsibilities as assigned by management within the scope of the role.

Customer Experience Executive - Jamii Telecommunications Limited - Nairobi, Kenya

(2019-04 - 2022-03)

Maintaining a positive, empathetic and professional attitude toward customers always.
Answer calls and respond to emails.
Handle customer inquiries telephonically
Responding promptly to customer inquiries and complaints.
Update existing customer information.
Complete call logs and follow up with customer calls.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

PR, Marketing and Operations Coordinator - Alexander PR and Communications Network - Nairobi, Kenya

(2016-01 - 2017-12)

Administrating the creation and publishing of relevant, original, high-quality content.
Identifying and improving organizational development aspects that would improve content example, employee training, recognition and rewards for participation in the company's marketing and online review building.
Creating a regular publishing schedule.
Implementing a content editorial calendar to manage content and plan specific, timely marketing campaigns.
Promoting content through social advertising.
Developing media relations strategy, seeking high-level placements in print, broadcast and online media
Coordinating all public relations activities
Creating existing media relationships and cultivating new contacts within business and industry media
Managing media inquiries and interview requests
Creating content for press releases, by-line articles and keynote presentations
Monitoring, analyzing and communicating PR results on a quarterly basis
Maintaining a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them.

Personal Banking Officer - Family Bank Limited - Nairobi, Kenya

(2014-06 - 2015-12)

Identifying potential new clients, building relationships with them, and promoting the bank's products and services to generate new business
Actively prospecting for new clients through networking and outreach programs.
Establishing and maintaining strong relationships with existing and potential clients to understand their needs and tailor banking solutions accordingly.
Presenting and marketing the bank's range of products and services, including loans, deposits and investment options
Identifying and qualifying leads, managing the sales process, and ensuring timely closure of deals
Working to retain existing clients by addressing their concerns and providing excellent service.
Ensuring all business development activities comply with relevant banking regulations and policies
Open and close accounts, manage transactions, and verify account details
Identify and report potential money laundering risk

Customer Service/ Teller (Operations Department) - Credit Bank Limited - Nairobi, Kenya

(2013-06 - 2014-05)

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers and calculators.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Manage Cash within Floor Limit and Overnight Till Limit per designated guidelines
Opening Customers accounts and responding to their queries
Issuing ATM Cards, Cheque Books and maintaining/issuing them in the system.
Processing Telegraphic Transfer and RTGS
Examine checks for endorsements and verify other information such as dates, bank names, identification of the persons receiving payments and the legality of

Tour Consultant / Sales Assistant - Wildebeest Safari Limited - Nairobi, Kenya

(2011-10 - 2013-05)

Responding to enquiries regarding Proposals, Quotations, Destinations & Safaris
Preparing itineraries to the various destinations of interest
Handling processing of VISAs of various world countries
Ensuring payment for each tour booking is received in advance or proper authorization is received from a client or a corporate prior or credit sale
Ensuring bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels and flights
Ensuring quality and minimize customer complains
Making follow-ups on tour quotations