Joy Mwangi

A self-motivated and focused communication and public relations professional who is skilled in event management, media relations, internal and external communications, digital communications and brand marketing with 4 years' experience.

Sales & Marketing - GO PROMOTIONS LTD

(2022-11)

• Answering client's questions in a professional manner as well as Maintaining a healthy relationship with the clients
• Developing strategies: Create and implement sales and marketing strategies to promote products, boost the brand, and reach target audiences
• Selling promotional Materials for branding i.e. Mugs, Gift Sets, Event Bands etc.

Digital Marketing & Content Creator Specialist - GENDON (Gastro, Endoscopy, Diabesity & Oncosurgery) Services

(2021-05 - 2022-10)

• Plan and monitor the ongoing company presence on social media (Twitter, Facebook, LinkedIn etc.)
• Assist in the formulation of strategies to build a lasting digital connection with patients
• Writing of Medical Blogs which are posted on various social media platforms and website
• Coordinate internal & external meetings using Google Calendar and MS Outlook reducing double-bookings by 100%
• Front Office Duties i.e., Patients registration in the clinic system, follow up on Insurance Pre-authorization and claim forms
• Prepared travel itineraries, briefing packs including security info, meeting schedules and contacts ensuring zero travel disruptions

Corporate Affairs & Communication, Internship - KENYA REINSURANCE CORPORATION LTD

(2020-07 - 2020-09)

• Writing of letters, memo's, reports, articles for Re- News and Internal Communication Bulletin
• Media Monitoring on Industry related news
• Conducting Customer Satisfaction Survey (Kenya Re feedback slips)
• Taking Photos for different occasions to be used in the Internal Communication Bulletin and Re-News magazine
• Prepared meeting materials and minutes for weekly SMT ensuring 100% follow-up on action items
• Plan and organize events i.e., Anniversary (KenyaRE@50), AGM

Digital Financial Services/ Customer Service, Internship - FAMILY BANK LIMITED

(2019-10 - 2019-12)

• Assisted in customer service duties i.e., Account opening, ATM application
• Participated in Digital Marketing Activation and Digital Financial Services i.e., Registration of mobile banking, Internet Banking, application of POS machine etc.
• Participated in Product promotion activities i.e., Visa, Mobile Banking (Pesa Pap) etc.

Guest Service Agent, Internship - CROWNE PLAZA NAIROBI AIRPORT

(2018-05 - 2018-08)

• Check in and Check out Procedure
• Handled Guest Complaints/Guest Requests
• Participated in internal external communication execution
• Participation in front office activities i.e., conducting customer satisfaction survey, briefing guest of hotel amenities

Front Office Administrative Assistant, Internship - ATTICUS HEALTH CARE

(2017-02 - 2018-04)

• Ensure smooth running and Management of the Clinic i.e. Receiving and Managing Patients at the Waiting Area
• Manage the Diary for the Clinic i.e. Book all appointments for the clinic and confirm them nearer to the appointment date
• Ensure that all patients attended in the clinic are invoiced i.e. if it is a corporate patient (Insurance, Hospitals, NHIF etc.) ensure that the invoice raised is attached to a duly completed claim form
• Assisted in event organization such as Medical Camps

Corporate Affairs & Communications, Internships - KENYA LAW REFORM COMMISSION

(2015-12 - 2016-02)

• Participated in corporate affairs activities i.e., Media monitoring, writing of memos, reports etc.
• Internal and external communication activities execution
• Participation in front office activities i.e., conducting customer satisfaction survey
• Assisted in event organization such as Press Conference, Team building, Workshops

Marketing & Business Development Representative, Internship - Kenya Post Office Savings Bank

(2015-04 - 2015-06)

• Participated in corporate communication activities i.e., Media Monitoring, writing of memo, reports etc.
• Participation in customer service activities i.e., conducting customer satisfaction survey
• Participation in products promotional activities – Money transfer service, VISA, Youth products

Bachelor of Mass Communication - Public Relations - Africa Nazarene University (2016 - 2019)