Evelyne Mutingu

Ms. Everlyne is a dedicated and skilled Front Office Supervisor with a proven track record of excellence in front office operations with extensive experience in guest services, team leadership, and operational management within the hospitality industry. I am proficient at supervising day-to-day front office activities and enhancing guest satisfaction through superior customer service.

I hold multiple certifications in hospitality, including a Front Office Operations Certificate, housekeeping techniques and first aid at work. Everlyne is proficiency in managing hotel operations and ensuring smooth front desk functions.

Front Office Supervisor - Maa Hotel and Suites

(2023-04)

• Ensure guests have a positive experience by providing accurate and timely information and service.
• Oversee daily operations of the front office, ensuring smooth guest check-ins and checkouts.
• Lead, motivate, and manage a team of receptionists and other front office staff.
• Resolve guest complaints and ensure customer satisfaction.
• Perform administrative duties and ensure accurate guest records.
• Managing the front office budget including processing charges, ensuring invoices are accurate and verifying billing instructions.
• Ensure staffs adhere to hotel policies, standards, procedures and regulations.
• Ensure staff work in a safe and conscientious manner by adhering to safety policies and procedures.
• Taking over managers duties in his absence.
• Maintained security by following procedures; monitoring logbook; issuing visitor badges.
• Maintained telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintained safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Front Office Supervisor / Night Auditor - Long View Suites

(2019-07 - 2023-03)

• Managed front office operations, including supervising reception and guest services operations.
• Performed night auditing tasks, including reviewing reports and managing the shift changes.
• Enhanced guest satisfaction through timely and efficient service.
• Ensure guests have a positive experience by providing accurate and timely information and service.
• Managed the front office budget including processing charges, ensuring invoices are accurate and verifying billing instructions.
• Ensured staffs adhere to hotel policies, standards, procedures and regulations.
• Ensured staffs work in a safe and conscientious manner by adhering to safety policies and procedures.
• Performed delegated manager's duties in his absence.
• Maintained security by following procedures; monitoring logbook; issuing visitor badges.
• Maintained telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintained safe and clean reception area by complying with procedures, rules, and regulations.
• Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Receptionist / Cashier - Clarence House Hotel

(2016-12 - 2018-12)

• Assisted in guest check-in/check-out processes.
• Provided billing and cashiering services, ensuring accurate transactions.
• Answered guest queries and provided information about hotel services.
• Directed visitors by maintaining employee and department directories; giving instructions.
• Maintained security by following procedures; monitoring logbook; issuing visitor badges.
• Maintained telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintained safe and clean reception area by complying with procedures, rules, and regulations.
• Contributed to team effort by accomplishing related results as needed.

Receptionist / Cashier - Jambo Chester Hotel

(2016-09 - 2016-12)

• Assisted in guest check-in/check-out processes.
• Provided billing and cashiering services, ensuring accurate transactions.
• Answered guest queries and provided information about hotel services.
• Directed visitors by maintaining employee and department directories; giving instructions.
• Maintained security by following procedures; monitoring logbook; issuing visitor badges.
• Maintained telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintained safe and clean reception area by complying with procedures, rules, and regulations.
• Contributed to team effort by accomplishing related results as needed.

Certificate - Front Office Operation - Kenya Utalii College (2014-09 - 2016-05)

Certificate - House Keeping Techniques - Kenya Utalii College (2014-01 - 2014-04)

Kenya Certificate of Secondary Education - Chango Secondary School (2008-01 - 2012-11)

Kenya Certificate of Primary Education - St.

Benedict Primary

School (1997-01 - 2007-11)