Everlyne Philip
E-commerce Operations Virtual Assistant
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About
E-commerce Operations Virtual Assistant with experience in product research, customer enquiries, data entry, online research, and daily business support. Trained in Digital Marketing and E-commerce, with knowledge of product information, sales, customer service, and order fulfillment. Experienced in supporting business operations, customer service, data management, and e-commerce activities.
Experience
Administrative & Research VA at Ace Solutions Agency (2019-10 – 2026-02)
- Supported daily business operations through administrative, digital, and customer-related tasks.
- Conducted online research and gathered information for business activities.
- Responded to customer and client enquiries professionally and promptly.
- Entered and maintained accurate business data and digital records.
- Organized documents, files, reports, and business information.
- Managed emails, calendars, schedules, meetings, and appointments.
- Assisted with lead qualification and appointment setting.
- Tracked tasks and project activities using digital productivity tools.
- Supported online marketing and other digital business activities.
- Adapted to different client systems, processes, and workflows while following instructions carefully.
Sales Administrator at Raghav Industry Limited (2019-01 – 2019-05)
- Supported sales activities and coordinated implementation of sales plans
- Managed communication with clients and internal departments.
Administrative Intern at County Government – Directorate of Emergency and Rescue Services (2016-08 – 2016-12)
- Maintained and updated employee records, personnel files, and administrative documents.
- Prepared reports, payroll documents, pay slips, and other HR-related records.
Store Assistant at Raghav Industry Limited (2015-04 – 2015-08)
- Managed inventory and maintained accurate stock records.
- Provided sales support and assisted customers with enquiries.
Education
Diploma in Business Management – Thika Technical Training Institute (2018)
High School Diploma – Kaani Lions Secondary School (2014)
