Fabisch Chomba
International and Public Relations professional.
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About
I am a diplomatic, flexible, and analytical public relations professional with the ability to operate in a cross-cultural environment. I am a committed team player and a goal-oriented individual with excellent leadership and communication skills who is procedural and has an extreme drive toward innovative problem-solving frameworks with respect to the completion of tasks. I hold a BA in International Relations and Diplomacy (First class honors).
In addition, I am a recipient of an Excellence in Leadership award from Riara University. I have amassed a wealth of knowledge in research, protocol, diplomacy, international security and liaison with the ability to deliver quality results in the aforementioned areas.
Experience
Ruai Family Hospital- Volunteer Customer Care Officer.
February 2022- April 2022.
- Answer incoming calls from customers.
- Assist customers with requests for information, and handling complaints.
- Resolve patient insurance claims among other issues.
- Welcoming and guiding patients throughout the healthcare process.
- Elevate customer concerns to managers and supervisors as needed.
- Cleaning the facility.
- Booking consultation and clinic appointments.
- Ensured complaint handling processes were reduced from five to three days.
- Ensured incoming calls were picked up immediately and on the first ring.
Jomo Kenyatta International Airport (JKIA), Nairobi.
September 2021 – December 2021
- Flight monitoring.
- Answering passenger inquiries and handling customer complaints.
- Ensuring the comfort and safety of passengers at the airport.
- Reassuring passengers in the event of delayed or canceled flights.
- Administer and coordinate SOPs as well as emergency procedures.
- Facilitation of government VIPs, monarchs, and diplomats.
- Preparation of state functions.
- Liaising with other government agencies to optimize service delivery.
Education
2018-2022: Riara University.
B.A International Relations and Diplomacy (First Class Honors)
Awarded the Excellence in leadership award from Riara University during its 6th Commencement ceremony.
Modules: Political science, Refugee and Migration Studies, International political economy, International Human Rights Law, Human Security, Terrorism and counter-terrorism strategies, and International crisis management.
Research project- Impacts of counter-terrorism strategies on peace and stability in Kenya since 2012.
