Hospitality and customer relations professional
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I am an organized and dependable professional with good interpersonal skills and a strong ability to work under pressure while maintaining excellent customer service.
Ol Pejeta Conservancy — Intern
May 2017 – August 2017
Assisted customers and guests with inquiries while ensuring excellent customer service.
Developed strong communication and interpersonal skills through daily interaction with clients.
Worked closely with team members to support smooth business operations.
Lowlands Hotel and Spa — Hospitality Intern
September 2021 – December 2021
Provided professional customer support and maintained positive guest relationships.
Assisted in promoting hotel services and ensuring customer satisfaction.
Handled customer requests efficiently in a fast-paced environment.
Mövenpick Hotel — Housekeeping Attendant
May 2022 – April 2023
Delivered quality customer service by ensuring guest comfort and satisfaction.
Demonstrated attention to detail, teamwork, and time management skills.
Maintained professionalism while interacting with guests and responding to their needs promptly.
2018 – 2022
Diploma in Tourism and Hotel Management — Credit
2015 – 2017
Kenya Certificate of Secondary Education (KCSE)
2011 – 2014
Kenya Certificate of Primary Education (KCPE)
2003 – 2010
