Receptionist
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As a receptionist, planning and executing large-scale catering events involves a supportive role, focusing on communication, organization, and customer service
Initial Contact: Greet clients warmly when they inquire about catering services. Take detailed notes on their needs, preferences, and the nature of the event.
Information Gathering: Ask questions about the number of guests, date and time, location, budget, and any specific dietary requirements. Ensure all details are clear.
Appointment Setting: Schedule meetings between the client and the catering manager or chef to discuss menu options and logistics.
Follow-Up Communication: Send confirmation emails or calls to clients to remind them of their appointments and any necessary details.
Maintain Records: Keep detailed records of client interactions, event specifications, and any agreements or contracts related to the catering service.
Update Schedules: Use scheduling software to manage bookings for catering services and avoid double bookings.
Liaison with Vendors: Communicate with rental companies, florists, and other vendors involved in the catering event to ensure all needs are met. Confirm delivery and pickup times for equipment and supplies.
Logistics Management: Help organize transportation for catering staff and supplies, ensuring everything arrives on time.
Guest Reception: On the day of the event, greet guests and direct them to the catering area. Provide assistance as needed, answering questions and ensuring guests are comfortable.
Communication Hub: Act as a point of contact for both guests and catering staff. Facilitate communication between various parties to ensure the event runs smoothly.
Client Feedback: After the event, reach out to the client to gather feedback about their experience and the catering services provided.
Record Outcomes: Document any feedback and suggestions for improvement in the catering process for future reference.
Assist Staff: Provide support to catering staff during setup and breakdown, helping with any administrative tasks that arise.
Problem-Solving: Be ready to handle any issues that come up during the event, whether it’s a scheduling conflict, a vendor question, or a guest inquiry.
By fulfilling these responsibilities, a receptionist plays a crucial role in ensuring that the catering event is
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Baobab Catering Company, Location Mombasa
9, 2019 – Present
Client Interaction: Greeted clients and handled inquiries about catering services, ensuring a welcoming atmosphere. Actively listened to clients' needs and provided detailed information on menu options, pricing, and services offered.
Scheduling and Coordination: Managed appointment bookings for consultations between clients and catering managers. Maintained an organized calendar to avoid conflicts and ensured timely follow-ups with clients.
Documentation Management: Maintained accurate records of client interactions, event specifications, contracts, and agreements using company software, enhancing efficiency in communication and service delivery.
Vendor Communication: Coordinated with various vendors, including rental companies and suppliers, to ensure timely delivery and setup of equipment and supplies for catering events. Confirmed logistics for events and addressed any last-minute changes.
Event Day Support: Acted as the main point of contact for guests and catering staff during events, providing information, directing guests, and ensuring a seamless experience. Assisted with the setup and breakdown of catering stations.
Post-Event Follow-Up: Conducted follow-up calls to clients after events to gather feedback and assess satisfaction levels. Documented feedback for continuous improvement in service offerings.
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Diploma in Hospitality and Catering
Completed comprehensive training in hospitality management, food service operations, and catering techniques, providing a strong foundation for a career in the hospitality industry.
Developed skills in event planning, customer service, and culinary arts, equipping me with the knowledge necessary for effective roles in catering and hospitality setting
