Faith Mumbi

Dedicated and results-oriented Hospital Billing Officer with over four years of experience in medical billing, patient registration, insurance coordination, NHIF claims processing, cash management, and customer service. Experienced in managing both insured and cash-paying patients while ensuring accurate billing, timely claims processing, and revenue collection. Proficient in Smart Billing, Slade 360, LCT, G-Health, and Q-AFYA Hospital Management Systems among other ERP systems.

Known for maintaining high standards of accuracy, integrity, confidentiality, and professionalism in busy healthcare environments.

Billing Officer / Insurance Coordinator - Mediheal Hospital, Nakuru - Nakuru

(2021-04 - 2022-10)

• Managed billing for both cash-paying and insured patients.
• Verified insurance eligibility and facilitated treatment approvals through the G-Health system.
• Processed insurance pre-authorizations and communicated with insurance providers.
• Prepared and submitted NHIF claims within required timelines.
• Processed patient billing using Smart Billing, Slade and LCT systems.
• Received patient payments and maintained accurate financial records.
• Balanced daily collections and prepared billing and revenue reports.
• Responded to patient inquiries regarding billing, insurance cover, and payment options.
• Maintained confidentiality of patient and financial information while ensuring compliance with hospital policies.

Billing Officer / Cashier / NHIF Officer - Nakuru Level Six Hospital (PGH) - Nakuru

(2019-08 - 2021-02)

• Registered patients and maintained accurate patient records.
• Processed outpatient and inpatient billing using the Q-AFYA Hospital Management System.
• Collected payments and issued official receipts.
• Assisted patients with NHIF registration, verification, and benefit inquiries.
• Processed Linda Mama Programme claims.
• Managed NHIF outpatient, inpatient, and dialysis claims from submission through approval.
• Verified insurance information to ensure accurate billing.
• Performed daily cash reconciliation and prepared end-of-day financial reports.
• Delivered excellent customer service while resolving patient concerns professionally.

Perioperative Theatre Technology Attachment (Second Clinical Placement) - Healthwave Hospital

(2026-02 - 2026-04)

• Prepared operating theatres and surgical equipment before and after procedures.
• Assisted with patient preparation for surgery.
• Performed scrubbing and circulating duties during surgical procedures.
• Processed and sterilized theatre instruments following infection prevention standards.
• Assisted in the management of the Central Sterile Supply Department (CSSD).
• Supported theatre administration and resource management.

Perioperative Theatre Technology Attachment - The Nakuru Specialist Hospital - Nakuru

(2024-09 - 2024-12)

• Prepared operating theatres and surgical equipment.
• Assisted in patient preparation before surgical procedures.
• Performed scrubbing and circulating duties during theatre procedures.
• Processed and sterilized surgical instruments.
• Assisted in laparoscopic procedures.
• Supported theatre administration and ensured proper management of theatre resources.

Sales Assistant - Wakaguku Stores

(2018-10 - 2018-12)

• Assisted customers with purchases.
• Processed sales transactions.
• Maintained merchandise displays.
• Delivered excellent customer service.

Waitress - Lasimpo Stop Over

(2018-01 - 2018-09)

• Served customers professionally.
• Maintained excellent customer relations.
• Followed food safety and hygiene standards.

Diploma - Perioperative Theatre Technology - Nyahururu Medical Training College (2025-01 - 2026-01)

Certificate - Perioperative Theatre Technology - Nyahururu Medical Training College (2023-09 - 2024-09)

Certificate - Computer Applications and Digital Literacy - Rift Valley Institute of Business Studies (2019-01 - 2019-02)

Kenya Certificate of Secondary Education (KCSE) - Khalsa Secondary School