Claims and Billing Officer - Nala Community Hospital - Kakamega
(2016-06)
Taking Lead of the Insurance Claims and Billing at the Hospital
- Smart Billing - ensuring all corporate clients are invoiced on smart without fail, and that off smart is authorized for clients without smart cards.
- Co-pay or Co-charge - ensuring all clients subject to various co-pay amounts are charged and that the payment reflect or is deducted from their bills.
- Bills - ensuring that the bills that are due for printing are free of frauds and errors.
- Insurance preauthorization - ensuring insurances are notified of all admissions as and when they happen.
- Client verification - ensuring that the front office team properly verifies validity of clients' insurance cards before service is rendered.
- Daily Summary Report - generating daily sales summary report for both cash and corporate clients
Marketing & Liaison Officer - Nala Community Hospital - Kakamega
(2014-11 - 2016-06)
- Identification and mapping of corporate and non-corporate target customers
- Building strategic relationships and partner with key corporates and government agencies
- Manage stakeholder engagements to increase customer base.
- Reporting on return on investments of activities planned and key performance metrics
- Prepare cost-benefit analysis for prospective and existing customers to determine the most suitable engagements.
- Organize CMEs for the promotion of the activities and services of the medical departments and specialties.
- Track leads mediated through the outreach programs to tap new corporate tie-ups and conversion of referrals.
- Champion customer care programs and initiatives to enhance retention.
- Participate in designing and monitoring the marketing merchandise.
Attaché - Postal Corporation of Kenya
(2014-04 - 2014-06)
Volunteer Clerk - Nala Community Hospital - Kakamega
(2013-03 - 2014-03)
