Faith Muthiru

I am an administrative professional with over 3 years of experience across government and private sector environments, supporting legal, operational, and executive functions. I am proficient in correspondence management, calendar and meeting coordination, records administration, documentation preparation, and internal reporting processes. My work ensures organized operations, clear communication, and consistent administrative support across teams.

Social Media Manager & Market Analyst (Administrative & Reporting Lead) - Prime House Interiors | Artistico Finishes | ORAD Group - Nairobi, Kenya

(2023-11)

• Managing official communication channels on Email, phone call and social media pages, responding to client inquiries and maintaining accurate records of all interactions.
• Maintaining structured digital and physical documentation systems for campaigns, contracts, and client communications.
• Leading a team of 9 staff members, coordinating schedules, monitoring deliverables, and enforcing reporting standards.
• Preparing structured performance reports and briefing documents for senior management to support decision-making.
• Improving operational tracking systems, contributing to a 30% increase in customer engagement through organized data analysis and reporting structures.
• Coordinating internal planning meetings and maintaining centralized reporting dashboards for team visibility and accountability.

Administrative Intern – Legal Department - Ministry of Industrialization - Nairobi

(2023-01 - 2023-12)

• Managed confidential legal files and official correspondence, ensuring full compliance with internal regulatory procedures and data protection protocols.
• Improved document retrieval efficiency by 25% by reorganizing physical and digital filing systems.
• Maintained and updated structured document tracking logs, increasing data accuracy by 25%.
• Strengthened internal access control procedures, contributing to a 30% reduction in unauthorized document access incidents.
• Handled incoming and outgoing email correspondence, reducing response time by 20% through structured tracking and prioritization systems.
• Assisted in preparation of regulatory documentation, official memos, and compliance reports.
• Coordinated departmental meetings, prepared minutes, and tracked action points to ensure timely follow-ups.
• Supported administrative workflow coordination, increasing team productivity through effective task scheduling and organization.

Digital Marketer (Operations & Data Coordination Role) - BMN Safezone

(2022-01 - 2023-12)

• Established a structured customer data tracking system to support forecasting, reporting, and strategic planning.
• Coordinated cross-border engagement logistics when expanding into Australia, South Africa, and the USA.
• Improved conversion rate from 50% to 90% through systematic tracking, structured reporting, and performance review processes.
• Maintained accurate digital records for customer transactions and engagement analytics.
• Collaborated with multi-regional teams, ensuring streamlined communication and coordinated execution of.

Web Content Writer - Nanjing Peace Forum

(2022-01 - 2023-12)

• Developed and edited content for the platforms, aligning messaging with diplomatic engagement initiatives between China and Kenya, reaching a global audience of over 10,000 users.
• Coordinated editorial schedules, managed deadlines, and ensured timely delivery of reports, newsletters, and digital publications, improving content turnaround efficiency by 30%.
• Implemented analytics tracking to measure audience engagement, identify performance trends, and optimize content strategies, increasing online interaction by 25%.
• Collaborated with design and communications teams to create culturally tailored multimedia content, enhancing audience comprehension and engagement across cross-cultural platforms.

Bachelor of Arts - Criminal Justice & Security Management - Africa Nazarene University (2019-01 - 2023-12)