Favour 23
Operations and Virtual Assistant
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About
Highly organized and proactive Virtual Assistant with strong experience in administrative support, operations management, and digital workflow coordination. Adept at managing communications, scheduling, and multi-platform systems in fast-paced remote environments. Tech-savvy, detail-oriented, and committed to ensuring seamless daily operations while improving efficiency and team productivity.
Experience
Virtual Assistant / Operations Support at Freelance / Remote (2020-01 – 2022-12)
Managed daily administrative and operational tasks for clients, ensuring smooth business operations and efficiency across systems.
- Managed daily administrative and operational tasks for clients, ensuring smooth business operations
- Handled inbox management, including responding to emails and coordinating communication with clients and teams
- Scheduled, confirmed, and rescheduled appointments while resolving scheduling conflicts efficiently
- Maintained accurate records of client interactions and documentation
- Assisted in processing payments and tracking transactions
- Managed task boards using Monday.com to track progress and ensure deadlines were met
- Supported workflow organization and improved efficiency across systems
- Troubleshot platform-related issues and provided support to team members
Administrative Assistant at Kenya Translation Services (2022-01 – 2023-12)
Coordinated schedules, meetings, and client communications while maintaining organized documentation and improving internal processes.
- Coordinated schedules, meetings, and client communications
- Maintained organized documentation and digital filing systems
- Assisted in managing projects and tracking deliverables
- Improved internal processes, reducing delays and increasing efficiency
- Supported team collaboration through Google Workspace tools
Education
Bachelor's Degree in Law – University Of Nairobi
