Favour 23

Highly organized and proactive Virtual Assistant with strong experience in administrative support, operations management, and digital workflow coordination. Adept at managing communications, scheduling, and multi-platform systems in fast-paced remote environments. Tech-savvy, detail-oriented, and committed to ensuring seamless daily operations while improving efficiency and team productivity.

Virtual Assistant / Operations Support at Freelance / Remote (2020-01 – 2022-12)

Managed daily administrative and operational tasks for clients, ensuring smooth business operations and efficiency across systems.

• Managed daily administrative and operational tasks for clients, ensuring smooth business operations
• Handled inbox management, including responding to emails and coordinating communication with clients and teams
• Scheduled, confirmed, and rescheduled appointments while resolving scheduling conflicts efficiently
• Maintained accurate records of client interactions and documentation
• Assisted in processing payments and tracking transactions
• Managed task boards using Monday.com to track progress and ensure deadlines were met
• Supported workflow organization and improved efficiency across systems
• Troubleshot platform-related issues and provided support to team members

Administrative Assistant at Kenya Translation Services (2022-01 – 2023-12)

Coordinated schedules, meetings, and client communications while maintaining organized documentation and improving internal processes.

• Coordinated schedules, meetings, and client communications
• Maintained organized documentation and digital filing systems
• Assisted in managing projects and tracking deliverables
• Improved internal processes, reducing delays and increasing efficiency
• Supported team collaboration through Google Workspace tools

Bachelor's Degree in Law – University Of Nairobi