Florence Chira

Result-oriented hospitality professional with a proven track record of advancing from frontline service to supervisory roles. Highly organized and eloquent, with expertise in revenue tracking, team leadership, and guest relations. Committed to operational excellence and currently expanding expertise into Human Resources Management.

ICT Officer, System Administrator & Marketing Executive - Tamarind Tree Hotel

(2024-01)

• Achieve daily upselling target sales to be able to exceed our monthly budget.
• Track ASP and ensure that the numbers are not inaccurate.
• Track the business performance to ensure maximum profitability and No to Minimal losses.
• Do market comparison on neighboring competitors and get to know what we can improve.
• Maintain and increase companies GOP by minimizing breakages and increase on profit margins.
• Address and resolve all F&B-related complaints within the shortest time possible and record.
• Push the team to improve and do better on trip advisor, Google review and all social media ratings.
• Do walk-about on guest tables to ensure of their wellbeing and that they are having good Experience.
• With the aid of the Figure 8 sheet ensure the restaurant is in order and on spec.
• Report, document and bring forth any faulty appliances to the Maintenance team and ensure follow-up on them being brought back to the restaurant.
• Inform and brief team members on all promos that are set in place and insist on them up-selling.
• File and document any occurrences, VIPs and complaints that happen in the restaurant.
• Ensure monthly stock takes take place and that it's documented.
• Make sure staff have adequate supplies through requesting from main store through MC System.

Acting Banquetting and Event Coordinator - Tamarind Tree Hotel

(2021-06)

Responsible for maintaining office cleanliness and equipment, preparing and sharing daily forecasts and reports, and supporting smooth communication across departments. Manages banquet event documentation, updates the Sales and Catering Opera system with bookings, and provides regular updates to the General Manager. Handles customer interactions both technical support and walk-in enquiries ensuring professional communication and converting leads into confirmed bookings, while accurately documenting all interactions.

Restaurant Hostess - Tamarind Tree Hotel

(2021-01 - 2023-12)

• Handled telephone enquiries and product prices.
• Attending to guest by welcoming and seating them down.
• Introducing the waitron to the guest as I issue the menu.
• Putting down bookings in the diary and recording restaurant covers on a daily and filing them.

Human Resource Management - Mount Kenya University

Diploma - Hospitality and Tourism Management - Kenyatta University Nairobi (2018-12)

Embakasi Girls High School (2014-01)

Nyeri Moi Complex Primary School