Titus Kuto

A passionate restaurant manager with a successful background of kitchen, front and back of restaurant operations, coupled with strong knowledge of food and beverages, and hospitality. Demonstrates strong communications skills with the ability to resolve complaints, enforce quality and safety, and train and lead teams in the delivery of super customer service. Client focused with successful background in the management and implementation of new menu items and operational improvements in order to deliver a truly exceptional, high standard catering experience

RESTAURANT SUPERVISOR - AMAICA THE RESTAURANT

(2022-11)

• Coordinating daily Front of the House and Back of the House restaurant operations
• Taking responsibility for the business performance of the restaurant
• Analyzing and planning restaurant sales levels and profitability
• Organizing marketing activities, such as promotional events and discount schemes
• Preparing reports at the end of the shift/week, including staff control, food control, and sales
• Setting budgets or agreeing on them with senior management
• Delivering superior service and maximizing customer satisfaction
• Responding efficiently and accurately to customer complaints
• Regularly reviewing product quality and researching new vendors
• Organizing and supervising shifts
• Appraising staff performance and providing feedback to improve productivity

CHEF - BIGSQUARE RESTAURANT

(2018 - 2022)

• Responsible for Overall General Cleanliness of The Working Station
• Checking Expiry of All the Products and Keeping Them in There Giving Conditions
• Ensuring the Kitchen Production Machines Are in Good Working Condition
• Preparing Quality and Tasty Meals for The Customers on Time
• Team Work With the Fellow Staffs
• Ensuring Ingredients and Final Products Are Fresh
• Following Recipes, Including Measuring, Weighing and Mixing Ingredients
• Grill, Steam and Boil Meats, Vegetables, Fish, Poultry and Other Foods
• Presenting, Garnishing and Arranging Final Dishes
• Maintain A Cleaning and Safe Work Area, Including Handling Utensils, Equipment and Dishes
• Maintaining Food Safety and Sanitation Standards

ACCOMMODATION AND FRONT OFFICE SUPERVISOR - KOBOS RESORT

(2017 - 2018)

• Overviewing and ensuring smooth operations ofall activities at the front office and housekeeping departments
• Monitoring and reviewing a checklist of all the arrivals and departures.
• Availing a warm welcome to all guests and providing them with the best available services
• Handling booking and reservation duties and resolving issues if any
• Planning, organizing, and coordinating all activities of the front office, housekeeping, and laundry sections
• Supervising staff under me to ensure that they adhere to the hotel's rules and regulations and to make sure that discipline is upheld
• Involving in guest registration, allocation of rooms, and issuing of room keys cards
• Verifying credit cards for authorization, handling cash payments, and posting charges.
• Conducting training for new employees and motivating staff to facilitate quality services
• Preparation of periodic reports regarding the performance and progress of the department and presenting them to management for evaluation.
• Conducting periodic inventories to ensure adequate supplies and Issuing supplies and equipment to workers
• Attending staff meetings to discuss hotel policies and patrons’ complaints
• Establishing or reviewing standard operating procedures for the housekeeping and front office department

INDUSTRIAL TRAINING/ATTACHMENTS - SWEETWATERS SERENA SAFARI LODGE

(2016-06 - 2016-08)

• Performing laundry operations- operating laundry machines in washing, drying, folding, sorting, ironing and storage of linens and record keeping
• Preparation of tented rooms- bed making, cleaning, exchange of dirty linens for clean ones and turn down services
• Receiving and issuing and proper storage of requested lodge items, stock taking and other related duties.
• Table setting, sitting guests, taking orders, explaining menus to guest, service of food and beverages, cramping down and billing guests
• Maintenance of cleanliness at the lodge
• Management of coffee station
• Service of beverages, preparation of international cocktails and coffee brewing at bar section
• Logging in reservation, billing guests, check-in and check-out of guests via opera system and welcoming guests. Exchange of currency, safety of guest items, briefing guests and concierge services

INDUSTRIAL TRAINING/ATTACHMENTS - ATURUKAN HOTEL LIMITED

(2015-06 - 2015-08)

• Guestroom preparations and turn down services.
• Front office operations- making reservation, issuing room keys, concierge service, guests relations management, check-in and check-out of guests, greeting and welcoming guests and coordinating with housekeeping department.
• Mis en plus and preparation of salads, fruits juices, snacks, main dish and desserts
• Stores operations
• Sitting guests, taking orders, explaining menus, service of food and beverages, cramping down, billing guests and table setting.
• Performing food costs
• Maintenance of high level of cleanliness in the hotel

Bachelor of Science - Hotels and Hospitality Management - University of Kabianga (2017)

Kenya Certificate of Secondary Education - Chesogor Secondary School (2012)