Florence Maina

An adaptable and detail-oriented Finance Professional and Entrepreneur with proven expertise in cash management, member relations, and retail operations. Competent in accurate data verification, proactive client engagement, and inventory logistics. Highly skilled at balancing backend operational accuracy with frontline customer service while maintaining strict professional accountability and a commitment to excellence.

Member Relations Officer (Intern) - Amica Credit and Savings - Nairobi

(2026-01 - 2026-04)

• Managed daily front-office cash operations and meticulously reconciled accounts to ensure 100% financial accuracy.
• Served as the primary point of contact for members, handling specialized inquiries and onboarding new clients.
• Maintained precise member registrations, organized physical and digital files, and handled data verification processes.
• Prepared and compiled detailed weekly reports on branch performance and member activities for management review.

Stock Controller (Part-Time) - Shirnce Enterprises

(2024-01 - 2025-10)

• Directed the end-to-end stock-taking and inventory tracking process for a period of two years, significantly reducing reporting errors.
• Collaborated directly with the procurement team to update and maintain stock databases, ensuring real-time data accuracy for financial reporting.
• Audited inventory levels, identified slow-moving stock, and provided strategic recommendations to management to optimize capital efficiency.

Diploma - Banking and Finance - Mount Kenya University (2024-05 - 2026-04)