Njeri Kamau

I am a self-driven, organized, and motivated professional with a Bachelor's degree in Economics and Finance from Kirinyaga University. Blending a strong academic foundation in financial administration, data analysis, and transaction processing with extensive corporate customer service excellence, I bring a reliable and results-oriented approach to front-facing and back-office operations. My ability to manage time effectively, communicate professionally, and adapt to fast-paced consumer environments makes me a valuable asset.

I am deeply committed to continuous professional development and upskilling to enhance my strategic value and impact within a dynamic organization.

Intensive Language Studies & Upskilling at Professional Development (2026-01 – Present)

Dedicated to intensive German language acquisition to enhance cognitive flexibility, discipline, and advanced intercultural communication.

Customer Care Representative at Samchi Telecom ltd, Limuru (2025-01 – 2025-12)

• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Kept customer and system account information accurate and current to support timely resolutions for concerns.

Finance Attache at K-Unity Sacco, Limuru (2023-05 – 2023-08)

• Handled various customer interactions, ensuring that each customer received prompt and courteous service.
• Contributed to maintaining accurate and up-to-date records of customer transactions, account details, and loan applications.
• Gained experience in handling cash transactions, including deposits, withdrawals, and fund transfers.
• Participated in marketing campaigns and promotional activities organized by the branch.

Clerk 1 at Independence Electoral and Boundaries Commission,, Limuru (2023-08 – 2023-08)

• Asked questions to obtain voter's name, address and age.
• Inspected voting booths periodically throughout the day for signs of tampering or damage.
• Adhered strictly to privacy policies while handling confidential data related to voter registration.
• Tracked turnout numbers throughout the day using an online database system.
• Counted votes at the end of each day and reported results to local election officials.

Supervisor at Kazi Mtaani County Government, Kiambu (2021-01 – 2022-05)

• Monitored employee productivity to provide constructive feedback and coaching.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.

Bachelor in Economics and finance – Kirinyaga University (2020-09 – 2024-09)

Certified Safaricom Agent Short Course – Safaricom Headquarters (2024-06 – 2024-07)

Computer packages – Pettans driving school (2020-01 – 2020-08)

Baking – Valentines cake house (2020-01 – 2020-08)

Kenya Certificate of Secondary Education – Gatanga Girls Secondary School (2016-01 – 2019-11)

Kenya certificate of primary education – Tigoni Primary School (2006-01 – 2015-11)