Fredrick Omondi
Customer Support Representative | Customer Operations | Customer Success | CRM | Remote Support
Hire this person
Send a job offer directly to this candidate
About
Customer-focused Customer Support Representative with 6+ years of experience providing chat, email, and operational support in fast-paced remote environments. Skilled in resolving customer enquiries, managing CRM records, maintaining accurate documentation, and delivering professional service while consistently meeting quality and productivity targets. Recognized for strong communication, attention to detail, adaptability, and the ability to work independently while following established processes.
Experience
Customer Support Representative - Vinted
(2026-05)
- Deliver customer support via chat/email
- Process high-volume enquiries
- Verify customer information
- Maintain CRM records
- Escalate complex issues
- Collaborate with cross-functional teams
Customer Support Representative - Teleperformance Kenya
(2025-08 - 2026-05)
- Performed QA reviews
- KYC verification
- Maintained 99.8% data accuracy
- Updated CRM records
- Met productivity targets
- Escalated compliance issues
Customer Support Representative - Majorel Kenya Ltd
(2021-11 - 2025-08)
- Managed 80+ customer interactions daily
- Resolved enquiries
- Maintained CRM records
- Followed procedures
- Ranked Top 10% performer
Education
Professional Certificate in Communication & Productivity Tools – Google/Coursera
