Njeri Ngunjiri

Hello. I am an organized and adaptable professional with experience in operations, customer support, quality assurance, performance tracking and stakeholder coordination. I have worked in fast-paced environments where accuracy, communication, problem-solving and consistent follow-through are essential.

My experience includes tracking and following up on customer quality cases across more than 100 branches, maintaining operational and KPI records, supporting large-scale service delivery, coordinating with cross-functional teams and preparing accurate documentation and reports. I am comfortable working with data, identifying issues, following up on actions and supporting teams to deliver efficient, high-quality services.

I hold a Bachelor of Science in Food Science and Technology from the University of Nairobi and have developed additional interests in project management, business operations and customer success. I am particularly interested in opportunities where I can combine my analytical and organizational strengths with communication, coordination and continuous improvement.

EAST AFRICAN BREWERIES LIMITED (EABL) – Quality Intern (Supply function) | Jan 2026 – Mar 2026

• Supported day-to-day quality and operational activities through accurate documentation, data recording and follow-up.
• Supported internal audits and followed up on corrective and preventive actions with relevant teams.
• Collaborated with cross-functional teams to communicate observations and support timely resolution of issues.

FOOD FOR EDUCATION – Operations Trainee(Quality & Performance Support) | Apr 2025 – Nov 2025

• Supported operations and performance monitoring for a school feeding programme serving over 50,000 meals across 79 schools.
• Maintained operational trackers and monitored KPIs to support decision-making and performance improvement.
• Supported production planning and coordination at Giga Kitchen, serving an expanded network of 79 schools.
• Followed up on operational issues and coordinated with teams to support timely resolution.
• Prepared and maintained reports, documentation and operational records.
• Supported staff communication and training on quality, hygiene and standard operating procedures.

JAVA HOUSE AFRICA – Quality Control & Food Safety Intern | Aug 2024 – Mar 2025

• Tracked and followed up on customer quality cases across 100+ branches.
• Supported investigation, documentation, escalation and resolution of customer-related quality issues.
• Maintained accurate customer quality and operational records.
• Supported supplier follow-up on quality concerns and non-conformances.
• Conducted quality and hygiene inspections and documented findings for corrective action.
• Supported staff training and communication on quality and operational procedures.

Bachelor of Science in Food Science and Technology | University of Nairobi | 2020 – 2024

Relevant areas of study included Food Marketing, Environmental Health, Production Economics, Food Safety, Product Development, Research Methodology and Quality Management.

PROFESSIONAL DEVELOPMENT

Future Africa Scholars Program – Leadership & Innovation Fellowship | Sep 2025–Feb 2026

ALX Virtual Assistant Certificate – The Room | Completed Sep 2022