Fredrick Omondi N.

Statistics graduate with hands-on experience in data analysis, reporting, data quality, performance monitoring and decision support. Skilled in cleaning and validating datasets, preparing management reports, building Excel and Power BI dashboards, and using R, SPSS and Stata for statistical analysis. Bring strong analytical, communication and organizational skills developed through operational reporting, research support and community leadership.

Call Center Agent, Collection Officer & Partial payments Agent – Data & Performance Reporting - Newark Frontiers - Nairobi, Kenya

(2026-01 - 2026-09)

• Analyse due-account portfolios by branch, region, account status and outstanding balance to support daily collection decisions and trend analysis.
• Prepare management performance reports comparing opening and closing due accounts, balances, reductions, collection rates and branch/regional performance using KPI reporting.
• Audit and validate due-account pipelines submitted by team leaders, checking completeness, consistency and accuracy through data quality and reconciliation procedures before operational follow-up.
• Investigate discrepancies and exceptions in account data, document findings and communicate recommendations to support corrective action.
• Track customer-contact activity, promises-to-pay (PTPs), collections and arrears performance against operational targets to support performance monitoring.
• Use Excel-based data cleaning, analysis and reporting to identify high-priority accounts, underperforming branches and collection opportunities.
• Translate portfolio data into concise management insights, rankings and actionable recommendations.

Data Analyst / Statistical Services Attachee - Grace Onyango Foundation for Digital Health - Kisumu, Kenya

(2023-06)

• Support statistical services through data processing, analysis, verification and preparation of quantitative reports.
• Cleaning and reviewing datasets to identify missing values, inconsistencies and data-quality issues before analysis and reporting.
• Perform statistical analysis and prepared research reports to support programme decision-making.
• Assist with data visualization, reporting and interpretation of analytical findings for non-technical audiences.
• Supported documentation, filing and organization of research and statistical information.
• Contribut to research outputs and presentations using quantitative evidence.

Volunteer / Programme Support - ChildLine Kenya - Kisumu, Kenya

(2025-06 - 2025-08)

• Supported online child-safety education and awareness activities through training, presentations and information shir ing.
• Prepared and delivered presentations while maintaining clear documentation of programme activities.

Deputy Chairperson / Organizing Secretary - Kenya Red Cross – Embu Chapter - Embu, Kenya

(2022-04 - 2024-04)

• Supported planning, coordination, documentation and reporting of chapter activities.
• Coordinated activities with team members and supported communication, scheduling and administrative follow-up.
• Developed teamwork, leadership, organization and stakeholder communication skills applicable to analytical and project environments.

Bachelor of Science - Statistics - University of Embu (2019-09 - 2025-09)

Certificate / Training - Digital & Computer Skills - BMG Computer Professional training college (2023-05 - 2023-09)

Kenya Certificate of Secondary Education(KCSE) - Segero Adventist School Eldoret (2015-01 - 2018-11)

Kenya Certificate of Primary Education - Kamagambo Adventist Primary School Eldoret (2010-01 - 2014-11)