Fridah Ndambuki

Results-driven Customer Service, Debt Collection, and Sales professional with over 7 years of experience in credit management, client relationship management, loan processing, collections, telesales, and customer support. Proven ability to exceed collection and sales targets, resolve customer issues efficiently, negotiate payment arrangements, maintain high customer satisfaction levels, and build long-term client relationships. Skilled in inbound and outbound customer engagement, account management, complaint resolution, and performance-driven service delivery.

Relationship Officer / Branch Manager - Steadfast Credit Limited

(2025 - 2026)

• Drove customer acquisition, retention, and portfolio growth through relationship management and sales initiatives.
• Resolved customer concerns promptly, improving customer satisfaction scores and overall service experience.
• Led branch performance to achieve and exceed monthly sales, collections, and service delivery targets.
• Managed loan portfolios while ensuring compliance with company policies and regulatory procedures.
• Supported debt recovery efforts through proactive customer engagement and payment follow-ups.

Loan Officer - 4G Capital

(2023 - 2025)

• Processed high volumes of loan applications with accuracy and strict attention to detail.
• Conducted customer assessments and provided financial guidance to support informed lending decisions.
• Maintained strong customer relationships that supported repayment performance and low delinquency rates.
• Handled customer inquiries and resolved issues professionally within set turnaround times.
• Contributed consistently to branch sales and portfolio growth targets.

Debt Collector / Telemarketing Agent - Surecred Limited

(2021 - 2023)

• Recovered outstanding debts through negotiation, follow-up calls, and tailored payment arrangement plans.
• Consistently exceeded monthly collection and telesales targets.
• Managed high-volume outbound call campaigns while maintaining professionalism and regulatory compliance.
• Reduced account delinquency rates through proactive portfolio monitoring and early-stage intervention.
• Cross-sold financial products and services while nurturing and strengthening customer relationships.

Sales Representative - Flame Tree Africa Ltd.

(2018 - 2020)

• Achieved and exceeded assigned sales targets through effective prospecting and relationship building.
• Generated new business opportunities and expanded the company's customer base.
• Provided accurate product information and end-to-end customer support throughout the sales cycle.
• Maintained accurate sales records and updated customer data in CRM systems.

Receptionist / Cashier - Twenty Thirteen East African Freight

(2016 - 2018)

• Managed front-office operations and handled customer inquiries in a professional and timely manner.
• Processed payments accurately and maintained detailed transaction records.
• Provided administrative support to management and ensured consistently positive customer experiences.

CPA Part I - Kenya Institute of Professional Studies (2015 - 2016)

KCSE Certificate - Motherway Education Center (2011 - 2014)

KCPE Certificate - Huruma Primary School (2008 - 2010)