Fxguru

Diploma-educated professional in Tourism and Hotel Management with over 5 years of extensive experience in housekeeping within the hospitality industry. Demonstrated expertise in maintaining impeccable cleanliness standards and providing top-notch service to guests. Adept at managing time efficiently, coordinating with team members, and addressing issues promptly.

Possesses in-depth knowledge of cleaning equipment, hygiene protocols, and industry regulations. Proven ability to adapt to diverse work environments, identify and resolve problems, and train new staff members. Dedicated to upholding the highest standards of cleanliness, contributing to a positive guest experience.

Housekeeper at African Eco Camps (2021-04 – 2025)

Key Highlights

• Ensure unwavering guest satisfaction through consistently superior housekeeping practices
• Actively solicit and implement guest feedback to continually elevate service quality
• Perform comprehensive cleaning of assigned areas, including bedrooms, bathrooms, and common spaces
• Rigorously sanitize surfaces, equipment, and furnishings to maintain a pristine and hygienic environment
• Meticulously follow established cleaning protocols and quality standards for optimal consistency
• Prepare and set up guest rooms to impeccable standards, ensuring all quality expectations are met
• Meticulously arrange amenities, linens, and toiletries to optimize guest comfort and satisfaction
• Pay meticulous attention to detail, crafting a welcoming and comfortable atmosphere in every room

Housekeeper at Itibo Resort (2018-03 – 2019-06)

Key Highlights

• Welcomed visitors to Itibo Resort during the period from 2018 to 2019
• Ensured the cleanliness and hygiene of guest rooms through regular and thorough cleaning activities
• Collaborated with fellow housekeeping staff to maintain a high standard of cleanliness throughout the resort
• Responded promptly and effectively to guest requests, ensuring their comfort and satisfaction
• Managed inventory and restocked cleaning supplies to ensure smooth day-to-day operations
• Implemented and adhered to established housekeeping procedures and guidelines to maintain a consistent level of service quality

Intern at Ruma National Park (2018-02 – 2018-05)

Key Highlights

• Assisted in organizing and facilitating guided tours within Ruma National Park, providing visitors with information about the park's flora and fauna
• Collaborated with the hospitality team to enhance visitor experience by ensuring proper accommodation arrangements and addressing guest inquiries and concerns
• Contributed to the development of promotional materials, including brochures and online content, to attract more tourists to Ruma National Park
• Participated in customer service activities, such as welcoming guests, guiding them through the park's amenities, and collecting feedback to improve overall visitor satisfaction
• Engaged in training sessions to acquire and apply knowledge about the local culture, wildlife, and hospitality industry, enhancing skills in tourism and hospitality management

Diploma in Tourism and Hospitality Management – Kisii University (2016 – 2018)

Advanced Core Computer Applications (ACCA) – St. Ann's College (2016-03)

IC3 – St. Ann's College (2016-01)

Kenya Certificate of Secondary Education (KCSE) – St. Peters' Suneka Secondary School (2012-01 – 2015-11)