Gabriel Adakole

Customer-focused professional with experience across startup, corporate, and manufacturing environments, spanning customer service, sales, and administrative operations. Founded and grew a gifting brand from the ground up, managing the full customer journey from lead generation through after-sales support. Skilled in inbound/outbound calling, complaint resolution, and CRM-based relationship management, with a consistent record of turning inquiries into loyal, repeat customers.

Administrative & Operations Assistant - BELOXXI INDUSTRY - Agbara Industrial Estate, Ogun State

(2024-03)

• Supported daily administrative and operational tasks across multiple departments in a manufacturing environment.
• Maintained accurate records, documentation, and reports to support operational decision-making.
• Assisted with scheduling, internal communication, and cross-departmental coordination.
• Managed multiple concurrent tasks and deadlines without compromising accuracy.
• Collaborated with colleagues to streamline processes and improve overall efficiency.

Customer Support Associate - VIVANO BEDDINGS - Surlere, Lagos State

(2023-10 - 2024-06)

• Handled high-volume inbound and outbound calls, emails, and live chat, resolving customer inquiries and complaints at first contact.
• Conducted proactive follow-ups and cold calls to existing and prospective customers, supporting retention and sales targets.
• Maintained accurate customer records in CRM systems, ensuring reliable data for service and follow-up.
• Escalated complex cases appropriately, coordinating with relevant teams to ensure timely resolution.
• Delivered empathetic, professional support that consistently met customer satisfaction standards.

Founder / Sales & Customer Relations Lead - RISUS

(2021-03 - 2023-06)

• Founded and managed a gifting startup, overseeing sales, customer service, marketing, and daily operations from launch.
• Generated new business through direct customer engagement, referrals, and social media promotion, building a loyal customer base.
• Managed the full customer journey — inquiry, product recommendation, order processing, payment, and delivery — ensuring a consistently smooth experience.
• Built lasting customer relationships that drove repeat business and word-of-mouth referrals.
• Resolved customer concerns promptly and professionally, maintaining high satisfaction throughout the business's operation.
• Used CRM tools to track customer data and interactions, improving follow-up consistency and order accuracy.

B.Sc. - Business Administration - Lagos State University (2019-01 - 2021-01)

National Diploma (ND) - Business Administration - Auchi Polytechnic (2017-01 - 2019-01)