George Kioko

Highly motivated, detailed oriented, quick learner and energetic barista with 7 years of experience in the Hospitality domain, with excellent deadline driven, analytical and strong organizational skills. Excellent communication skills with a talent for analyzing problems, developing, and simplifying procedures, and finding innovative solutions for job efficiency. Strong customer service skills, flexible, dependable, and work very well with others as well as independently.

Barista/Barman - Kongoni camp nanyuki

(2025-07 - 2026-01)

• Preparation of different hot and cold beverages
• Welcoming and serving customers in coffee shop
• Managing coffee shop cleanliness
• Restocking inventory and checking stock levels

Supervisor - San Marino Hotel

(2022-10 - 2025-06)

• Overseeing daily operations of the restaurant and the entire f&b establishment
• Contacting trainings to junior staff
• Managing daily team schedules
• Evaluating performance and providing feedback to the manager
• Monitoring inventory and cost control
• Recruiting, disciplining and motivating of staff
• Checking of staff physical appearance,hygiene and medicals
• Talking to guests directly to get feed back on food and services
• Planning in advance to cover guest needs
• Inspecting the restaurant on proper hygiene, checking on repairs and maintenance, and servicing of equipment
• Making sure all service procedures are followed by providing SOPS to the waiters
• Doing product research and development regularly
• Overseeing on food preparation and presentation
• Preparing recipe cards on drinks,cost and price the drinks
• Doing market survey on prices of food and drinks by competitors hotels
• Preparing signature cocktails, and plan on sales promotions and offers

Barman - San Marino Hotel

(2020-11 - 2022-10)

• Preparation of alcoholic and non-alcoholic beverages to bar and restaurant patrons
• Assist in planning beverage menu
• Contacting trainings to f&b staff
• Interacting with customers to taking orders, serve food and drinks and accepting payments
• Restocking of bar counters and fridges
• Ensuring customer satisfaction

Barman - Greenhills hotel nyeri

(2017 - 2020)

• Preparation of alcoholic and non-alcoholic beverages to bar and restaurant patrons
• Assist in planning beverage menu
• Contacting trainings to f&b staff
• Interacting with customers to take orders, serve food and drinks and accepting payments
• Restocking of bar counters and fridges
• Ensuring customer satisfaction

Waiter - Greenhills hotel nyeri

(2015-02 - 2017)

• Meeting, greeting and escorting customers to their tables and giving fond farewell as they leave
• Presenting drinks and food menus to customers and giving detailed information on food portions and cooking method of each dish in the menu
• Preparing tables by setting up linens, tablemats, silverware,cutleries and glassware
• Informing customers about days specials and missing items and upselling
• Taking accurate food and drinks orders using order pads and transfering to POS ordering software
• Communicating order details to kitchen staff and making a follow up
• Delivering right checks to guests and accepting payments and giving receipts
• Handling guest complains in professional way

Certificate - Food and beverage - Kenya utalii college (2009 - 2010)

Kenya Certificate of Secondary Schools - Mumbuni school (2001 - 2004)