EXECUTIVE ASSISTANT
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Resourceful, detail oriented Virtual Assistant / Executive Support professional with hands on experience managing inboxes, calendars, CRM systems, and AI powered workflows. Built and documented a full portfolio of real operational systems, including a live case study reducing an 847 email backlog to a 3 minute daily brief. Comfortable working independently across time zones, learning new tools quickly, and handling sensitive information with discretion.
Currently completing a Diploma in Computer Programming; open to full time or part time remote roles, including weekend availability.
Inbox Zero in 2 Weeks [link] ✓ Took over an unmanaged 847 email backlog and rebuilt it into a 3 minute daily brief system. ✓ Designed folder, label, and priority flagging structure to keep inbox at zero going forward.
System [link] ✓ Built a repeatable onboarding workflow in ClickUp covering intake, scheduling, and handoff steps. ✓ Reduced onboarding time and eliminated missed steps through checklist automation. SOP Library [link] ✓ Documented recurring operations into step by step SOPs so workflows run without supervision. ✓ Covered calendar management, email triage, reporting, and client communication processes. AI Prompt & Automation System [link] ✓ Built reusable Claude AI / ChatGPT prompt templates to speed up drafting, research, and reporting. ✓ Applied automation to reduce repetitive admin work and free up time for higher priority tasks.
Systems & Workspace Setup [link] ✓ Built organized digital workspaces (databases, dashboards, trackers) adaptable to admin, support, or ops tasks. ✓ Structured information for fast retrieval, applicable across industries and job types
Diploma in Computer Programming 2023
East Africa Institute of Certified Studies
