Lucy Kathambi

Dynamic and results-oriented professional committed to delivering exceptional support to team members and clients. Expertise in coordinating appointments, organizing communications, and streamlining office processes to enhance overall efficiency. Known for fostering strong relationships and maintaining a positive demeanor while managing multiple priorities effectively.

Proven ability to thrive in collaborative and independent environments, consistently contributing to team success through proactive engagement and a willingness to embrace additional responsibilities.

Curriculum Development/ Administrative Assistant - Church World Service - Nairobi

(2024-09)

• Assisted with planning and coordinating day-to-day and special program activities.
• Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
• Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
• Supported the development of new programs through thorough research and analysis of industry trends.
• Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
• Managed both digital and physical filing systems and retrieved documents as required.
• Strengthened communication between team members by establishing clear channels for information sharing.
• Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Facilitated training sessions for new staff and volunteers, ensuring high level of program delivery.
• Scheduled and managed logistics for over 50 workshops, leading to increase in participant engagement.

Cultural Orientation Program Assistant - Church World Service - Nairobi

(2022-11 - 2024-08)

• Supported creation of impactful program reports, highlighting successes and areas for improvement to stakeholders.
• Monitored program budgets to track expenses and highlight areas for financial optimization.
• Increased program funding by preparing detailed grant applications and effectively showcasing program impacts.
• Conducted research on industry trends to inform program improvements and innovation.
• Enhanced team productivity by organizing efficient filing systems and workflow procedures.
• Collaborated with external partners to expand program reach and impact.
• Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.
• Fostered collaborative environment by facilitating team meetings that encouraged open dialogue and shared problem-solving.
• Negotiated with vendors to secure cost-effective services for program events, maximizing budget efficiency.
• Corresponded with clients through email, telephone, or postal mail.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained confidentiality of information regarding clients and company.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Janitor - Church World Service - Nairobi

(2021-10 - 2022-10)

• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
• Kept building spaces premises clean inside and outside.
• Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
• Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
• Enhanced building safety through regular inspection and repairs.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.

Executive diploma - humanitarian diplomacy - International College of Peace Studies (2024-12)

Certified public accountant - Public Accountant - Young Men Christian Association - Kenya

Diploma - business administration - Meru University (2015-06)

Occupational first Aid training course - First Aid - Red Cross Training Institute - Kenya

Kenya Certificate of Secondary Education - Kinjo Girls School, Meru