Gift Chukwuyem

Dedicated Customer Service Representative with over 5 years of experience managing high-volume inbound and outbound calls while delivering exceptional customer support and driving revenue growth through effective up-selling and cross-selling strategies. Skilled in handling customer inquiries, resolving complaints, processing orders, managing billing issues, and conducting outbound follow-up calls to maintain strong client relationships.

Cold Caller at Benefits on Us (USA) (2025-02 – 2026-08)

• Conducted high-volume outbound cold calls to prospective customers to introduce Benefits on Us, its services, promotions, and services, generate interest in online purchases.
• Identified sales opportunities through customer needs assessment and product recommendations.
• Maintained accurate records of customer interactions, leads, and sales activities by updating CRM systems with call outcomes.
• Followed up with inactive, abandoned cart, and previous customers through outbound calls to re-engage them.

Appointment Setter at Qmara Vie Planners (2023-01 – 2025-01)

• Conducted outbound calls, emails, and social media outreach to prospective clients, introducing the company's event planning services, qualifying leads.
• Engaged potential clients to gather information about event requirements, budgets, timelines, and preferences.
• Managed appointment calendars, confirmed meeting schedules, sent reminders, and followed up.
• Maintained accurate records of leads, client interactions, appointment outcomes, and follow-up activities.

Sales Representative at Dezophias (2021-01 – 2022-12)

• Assisted customers in selecting apparel and fashion accessories by providing personalized style recommendations, product knowledge, and sizing guidance.
• Actively promoted new collections, seasonal products, and special offers while identifying opportunities for cross-selling.
• Built and maintained strong customer relationships through professional service, and follow-up communications.
• Processed sales transactions, maintained accurate inventory records, and monitored stock levels.

BSc in Biochemistry – Madonna University (2011)