Gitonga E

Front Desk Professional

Talent

ThikaMember since October 19, 2026

Visitor managementCheck-in protocolsAppointment schedulingFront-office organizationProfessional phone etiquetteStudent/parent inquiriesClear verbal and written communicationRecord-keepingFilingDocument draftingData entryMail distributionEmail handlingBasic database managementQuery resolutionTime managementPrioritizing front-desk workflowHandling high-volume inquiriesManaging student registration recordsMulti-line telephone systemsOrganizing front-office operationsCalm under pressureStudent & Parent InteractionAdmissions & Registration SupportOffice AdministrationCommunication Management

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Visitor managementCheck-in protocolsAppointment schedulingFront-office organizationProfessional phone etiquette

About

Organized, personable, and detail-oriented Front Desk Professional with strong capabilities in visitor reception, customer service, and administrative support. Skilled in handling high-volume inquiries, managing student registration records, multi-line telephone systems, and organizing front-office operations efficiently. Possesses excellent communication and interpersonal skills with a commitment to maintaining a welcoming, professional environment for students, parents, staff, and visitors at Pettans TVET College.

Experience

Front Desk / Receptionist Assistant at Community & Administrative Services (2025 – 2026)

Welcomed and checked in all visitors, prospective students, and clients, ensuring a warm and professional first impression.
Managed the main telephone switchboard, answering incoming calls, screening inquiries, and directing callers to appropriate departments.
Maintained clean, organized, and presentable reception and waiting areas.
Assisted with administrative duties, including typing official correspondence, photocopying, scanning, and filing documents.
Logged and recorded visitor details, incoming mail, deliveries, and outgoing correspondence.
Handled basic inquiries regarding programs, registration procedures, and general institution guidelines promptly and courteously.