Gladys Munywoki

Strategic and results-driven Hospitality & Tourism Management graduate based in Mombasa, Kenya, with 3+ years experience leading teams and coordinating cross-departmental operations in tourism, conservation, and manufacturing. Proven ability to build partnerships, engage diverse stakeholders, and drive collaboration between teams at Kenya Wildlife Service and EPZ facilities. Strong communicator skilled in mentoring staff, representing organizations professionally, and delivering projects under pressure.

Passionate about social impact and advancing opportunities for women and girls across East Africa through strategic leadership and accountability.

Industrial Attachment | Front Office, F&B, Housekeeping & Stores - OL Tukai Lodge - Amboseli

(2022-06 - 2022-09)

• Delivered guest services in lodge environment focused on wildlife tourism
• Supported event coordination for guest activities

Trainee | Customer Service, Tourism, Education & Conservation - Meru National Park, Kenya Wildlife Service - Meru, Kenya

(2023-05 - 2023-08)

• Supported customer service desk, resolving 20+ guest inquiries daily with professionalism
• Assisted in tourism education programs for staff and visitors on conservation practices
• Collaborated with 4 departments to improve operational efficiency and service delivery

Casual Worker | Food & Beverage Service - Mainland Manufacturers EPZ Ltd - Mombasa

(2025-05 - 2026-04)

• Coordinated with 4 department heads to align customer service and education programs, improving internal communication
• Supported partnership initiatives between Tourism and Education teams to enhance visitor engagement
• Provided strategic recommendations on workflow that reduced guest inquiry response time
• Represented the organization in stakeholder meetings with professionalism and cultural sensitivity

Casual Worker | Food & Beverage Service - Machakos Golf Club - Machakos

(2022-01 - 2022-04)

• Provided table service for members and guests, ensuring timely order delivery
• Handled cash transactions and maintained accurate billing records
• Contributed to 95% positive customer feedback on service quality

Front Office Assistant - Recomfort Villa Hotel - Machakos

(2021-09 - 2021-12)

• Assisted front office with guest check-in/out, reservations, and complaint handling
• Supported housekeeping in room inspections to maintain brand standards
• Managed store inventory and coordinated supply requests

Bachelor of Science - Hospitality and Tourism Management - Machakos University (2020 - 2024)