Jorn Okello

Tourism Management professional with a solid foundation in international hospitality operations, guest relations, and event logistics

KisumuMember since April 14, 2024

Guest RelationsEvent LogisticsFront Desk OperationsAccommodation LogisticsDatabase Management SoftwareCustomer CareSchool BudgetingCommunity EngagementStrategic LeadershipAdministrative Decision-MakingPublic Safety OversightDriving

About

Enthusiastic and highly organized Tourism Management professional with a solid foundation in international hospitality operations, guest relations, and event logistics. Currently pursuing a KNEC Diploma in Tourism Management, combining rigorous academic training in tour operations, travel agency management, and tourism economics with hands-on global experience. Proven track record of managing operations, coordinating logistics, and delivering exceptional customer care across multicultural environments.

Experience

Executive Board Member - Kisumu County Liquor Administrative Review Board - Kisumu, Kenya

(2024-08)

Collaborate with senior stakeholders to evaluate licensing compliance and ensure regulatory standards are maintained within the county's hospitality and beverage sector.
Contribute to structured performance tracking, administrative decision-making, and public safety oversight.

Executive Manager - Jamaa Nursery and Primary School - Kisumu, Kenya

(2016-01 - 2024-04)

Provided strategic leadership and operational excellence, directly managing human resources, school budgeting, and community engagement initiatives.
Strengthened local institutional partnerships and streamlined administrative reporting lines to build transparency and efficiency.

Volunteer & Hospitality Operations Assistant - RiverEdge Projects & Pont de Val Estate - South Africa

(2014-11 - 2015-03)

Supported daily front-of-house hospitality operations, prioritizing guest relations, dining service support, and seamless property management.
Coordinated multi-departmental logistics for estate events, ensuring high levels of customer satisfaction and smooth execution.

Conference Services Intern - Oslo Fjord Conference Centre / Brunstad Training and Resources AS - Norway

(2008-12 - 2009-12)

Managed guest registration, front desk operations, and complex accommodation logistics using specialized database management software for high-capacity international events.
Delivered premium customer care and problem resolution within an agile team framework, successfully overcoming lingual and cultural barriers.